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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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March 11, 2024

The actual servicing of the vehicle was fine. The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Ser More

by MERCEDES.HUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you had a frustrating experience while visiting our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Dave Bennion, General Manager daveb@kengarff.com

March 11, 2024

Everyone went over the top starting with Vivian. Thanks for a great experience. Will be seeing you again. More

by deanold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 11, 2024

service as completed in a timely manner and as expected and kept informed of the progress of the service. More

by ROSS40M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 10, 2024

Extremely helpful group of professionals that go above and beyond to get their customers back on the road. Be it preventative maintenance or the emergency service, our service assistant, Vivian, made sure More

by Mschepp
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

March 09, 2024

Fast and efficient, Vivian was great, very helpful and kept me updated on the progress. Thanks for being consistent! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 08, 2024

Vivian was so nice! I think that was her name! And they washed my mats in the car! Wow!! Everyone is so great! Such a nice surprise!! Thank you! ❌⭕️❌⭕️ More

by LIZ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 07, 2024

Good service and the offer of a loaner is huge for me, as I live 45 miles away, so I can still function while the car is being serviced More

by KENT19
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 07, 2024

They was helpful good and let us letting me know what was going on with my car. They always do great work every time I went. More

by t81497
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 07, 2024

Great experience. Staff were extremely helpful, especially Estrella (Star). Repairs were competent and finished in a timely manner. It is nice to be able to trust t More

by Jami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella Casteeda
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 06, 2024

Very easy to work with. Garret was considerate and nice to deal with. Excellent work. More

by knFINLAYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret
Mar 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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