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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews
Call Service Center (855) 780-1053

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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April 26, 2024

Garrett and the automated text messages kept me informed of the process and estimated timing. The process was seamless and all things were corrected. More

by MISS.ANDREAMROTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garett
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April 26, 2024

I have not been happy with my interactions. Maybe I have unreasonable expectations, but I don’t think so. Regardless, not feeling positive. More

by AYOUBSCAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
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Apr 29, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

April 24, 2024

Friendly, competent service from knowledgeable advisors. Ken Garff makes sure that I leave satisfied. They always work with with me to resolve any issues until we are satisfied. More

by davidkambic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laccaorce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Franchow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

April 24, 2024

Had my car serviced here. Braiden was very professional, answered all my questions, timely communication and team provided good service to correct repairs. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

April 23, 2024

Service agent was nice. Visits to dealership result in an upsell for additional services. It is a luxury dealership so I requested a car wash and vacuum at my last service. More

by plgalbraith928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garrett
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

April 23, 2024

I like the new remodel. It is now much easier to check in for appointments. More

by KOOROSHKOMEYLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella
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Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 22, 2024

Check in was quick and thorough. Was offered options for waiting. Service addressed issues. All good. More

by lizapgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

April 22, 2024

I already submitted a great review. did did did did did did did did did More

by KNPAINTER
Recommend Dealer
Yes
Employees Worked With
Angela Heaps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 21, 2024

Garrett is incredibly good at his position in the service department. Very friendly, thorough and professional. Thank you Garrett for being persistent to get the thermostat issue resolved in my S560 Coupe. V More

by DENNIS96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 21, 2024

Very helpful and knowledgeable about my C63 . .. The shop really does car about my car .. They love my car as much as I do🩷🩷 More

by sadarjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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