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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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May 09, 2024

Their service department staff, particularly Vivian, is outstanding. Always looking out for us and getting us in whenever necessary. Can’t express how happy I am to have Vivian as our service contact. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 08, 2024

The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. More

by AYAROBOROUGH2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 06, 2024

The dealership staff was kind and friendly. They were on top of their communications and the problem I was having with my car was fixed promptly. More

by mlgard93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 05, 2024

All good Was very satisfied with the service Braiden did a great job! He helped a lot More

by StavrosDrakos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024

Too expensive for simple repairs $365 to replace a light bulb Ridiculous and embarrassing to you and the dealership More

by rlippert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garret Garret
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

May 01, 2024

Braiden and his team did a fabulous job explaining and taking care of my car More

by kent21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 01, 2024

Excellent service. Always first class. Helpful. Best mechanic in the state of Utah. Really good muffins More

by bradolch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vieweg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Griffiths
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 30, 2024

Amazing experience! The service appt at Ken Garff Mercedes was easy to schedule, text reminders and updates were very appreciated. They completed it when they commi More

by melissab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Estrella
May 06, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

April 29, 2024

Listened to my concerns and took good notes to facilitate a repair. The techs drove the car and found the issues More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

April 26, 2024

The video review of the work done on the car is very helpful. The whole process was easy and efficient. More

by pnptan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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