Mercedes-Benz of Salt Lake City - Service Center

I gives this place a 5 star rating. They listened to my concerns about 2 different issues, Angela the service manager was very helpful as well knowing about an issue before I even arri They listened to my concerns about 2 different issues, Angela the service manager was very helpful as well knowing about an issue before I even arrived and reassured me it would get handled. A special acknowledgement goes out to Vivianne the service writer. She listens, has everything scheduled, and keeps me in the loop every step of the way. She made sure I had a loaner vehicle and is the main reason I return the the dealership for all my needs on both of the Mercedes we own. Vivianne A+++ More

As usual Garrett, my service advisor was amazing! I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appr I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appreciated. 10 stars! More

Vivian is wonderful, her customer service is top notch and she’s always available when I have an issue. The best!! and she’s always available when I have an issue. The best!! More

Attentive and helpful. They go out of their way to make you feel well taken care of They go out of their way to make you feel well taken care of More

I always am treated nicely and quickly. I am kept well informed of my car’s progress. I am kept well informed of my car’s progress. More

1st review that I can not recommend in 15 yrs of using them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergenc them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergency but needed it fixed 1st. My service guy said no problem. He said they'd have it about 2 days. Then when he called to say it would be the following Monday I said ok but if longer than that I needed a loaner. He told me I could get a loaner Monday eve if it still wasn't going to be done. It was done and they did not provide me with a loaner. I had to pay a transporter to handle the emergency for just under $1000 more on top of the vehicle repairs. They take care of warranty cars owners with a needed loaner but not so much loyal customers that no longer have a warranty vehicle and need the same. I believe they missed the fact that I was talking of buying from them again. I am now reassessing that thought. Final thought my service guy became ill and the girl who took his client was rude and not at all helpful. Toni who over the years has been a pleasure every time was different this time and not at all helpful. I believe that management is behind this very negative change. More

Vivian went out of her way to take good care of me. It made the experience that much better. I recommend MB of SLC highly. It made the experience that much better. I recommend MB of SLC highly. More

Great people and service. I will be back for sure. Thank you for everything and great service. Thank you. I will be back for sure. Thank you for everything and great service. Thank you. More

I always enjoy the service I receive, I get the best loaners and the best treatment. Braiden and all the techs are the best. loaners and the best treatment. Braiden and all the techs are the best. More