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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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May 26, 2024

Brandon kept me informed of the progress on my car and was the first service rep that I feel listened to me. More

by markandjulieban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024

Camron was awesome to work with. He had my loaner waiting for me when I arrived. More

by chris.reed31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024

Excellent service. Garrett went the extra mile in keeping me informed the whole time the car was at the service center. More

by KYLETED84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Smith
May 23, 2024

If I need a service or repair, I know Vivian is just a call, text or email away to get that arranged quickly. She keeps me Informed throughout the process. All that with a smile and great attitude! More

by Chris S
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Efficient and good service. I got my car back in time to pick up my kids. More

by Runfastah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Excellent service and communication. Vivian was very respectful and helpful. I love that they except walk-ins customers. More

by Azhar Yousif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Braiden Did an excellent job keeping me in the loop on what was going on with my car. Repairs ran into a small problem and getting my car back was delayed, but I knew every step of the way what was going More

by Linda K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denice Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 19, 2024

Estrella was very patient to answer all my questions and provided great customer service. I will come in again More

by Vivian Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estrella
May 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

May 19, 2024

The dealership was great! I went in the customer lounge for a few minutes and it was first class! I also got a loaner car, had it for a few hours and it really helped out wi More

by Lana Wollam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 18, 2024

Professional, clean, communicates, positive , thanks for improving appointment availability All good 15 words is too much More

by jeff.alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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