Mercedes-Benz of Salt Lake City - Service Center

Vivian is wonderful, her customer service is top notch and she’s always available when I have an issue. The best!! and she’s always available when I have an issue. The best!! More

Attentive and helpful. They go out of their way to make you feel well taken care of They go out of their way to make you feel well taken care of More

I always am treated nicely and quickly. I am kept well informed of my car’s progress. I am kept well informed of my car’s progress. More

1st review that I can not recommend in 15 yrs of using them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergenc them whole heartedly. Service or management since Robert Garff passed away seems to have declined IMHO. I needed my SUV to leave town for an emergency but needed it fixed 1st. My service guy said no problem. He said they'd have it about 2 days. Then when he called to say it would be the following Monday I said ok but if longer than that I needed a loaner. He told me I could get a loaner Monday eve if it still wasn't going to be done. It was done and they did not provide me with a loaner. I had to pay a transporter to handle the emergency for just under $1000 more on top of the vehicle repairs. They take care of warranty cars owners with a needed loaner but not so much loyal customers that no longer have a warranty vehicle and need the same. I believe they missed the fact that I was talking of buying from them again. I am now reassessing that thought. Final thought my service guy became ill and the girl who took his client was rude and not at all helpful. Toni who over the years has been a pleasure every time was different this time and not at all helpful. I believe that management is behind this very negative change. More

Great people and service. I will be back for sure. Thank you for everything and great service. Thank you. I will be back for sure. Thank you for everything and great service. Thank you. More

Vivian went out of her way to take good care of me. It made the experience that much better. I recommend MB of SLC highly. It made the experience that much better. I recommend MB of SLC highly. More

I always enjoy the service I receive, I get the best loaners and the best treatment. Braiden and all the techs are the best. loaners and the best treatment. Braiden and all the techs are the best. More

Very knowledgeable friendly and courteous. Listened to my wants and desires and delivered in a timeless and customer first manner. Listened to my wants and desires and delivered in a timeless and customer first manner. More

Ken Garff Mercedes Was quick in getting my coupe fixed. They went over and above to find and fix additional problems. Good job! They went over and above to find and fix additional problems. Good job! More