Mercedes-Benz of Salt Lake City - Service Center

Vivian was great. Service not so much. I feel things have gone downhill since Garff bought the dealerships Service not so much. I feel things have gone downhill since Garff bought the dealerships More

I own both a Mercedes and a Land Rover Defender, both acquired from Ken Garff. So have experienced Ken Garff at several levels on two brands. Having bought many cars in the past 40+ years, I can state acquired from Ken Garff. So have experienced Ken Garff at several levels on two brands. Having bought many cars in the past 40+ years, I can state that KG is the best dealer with which I have worked - whether talking about sales or service More

Typically, obtaining automotive services can be a costly and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptiona and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptional service representatives who transformed the process into a seamless and enjoyable one. Their proactive and transparent communication style made all the difference. I would not entrust my Mercedes to anyone else. More

Great dealership with great people. Only drawback was that they did not wash my car. Only drawback was that they did not wash my car. More

Vivian is warm and friendly and always updates me with my car when it has changes car when it has changes More

I appreciate their willingness to get you scheduled for service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere an service as quickly as they can and it doesn’t feel like you’re being taken advantage of. Vivian and Braden were most helpful. Welcoming atmosphere and feels a bit more personal when the staff remembers your name . More

Always have excellent service and enjoyed service working with Vivian. The car always comes back cleM with Vivian. The car always comes back cleM More

Staff, specially Garret very communicative during the process. We liked the option to have a loner and we are planning to buy an electric one process. We liked the option to have a loner and we are planning to buy an electric one More

This dealership is exceptional in every way -- honesty, efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be efficiency, customer service and amenities. And the friendliness and compassion each of the employees demonstrates makes it such a great place to be. Additionally, their communication while cars are being serviced is wonderful. More

Excellent customer service and care! I am never disappointed by the support and care I receive. I am never disappointed by the support and care I receive. More