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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
433 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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433 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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August 01, 2024
Bed experience due to no communication from service advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost du advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost due to software updates. Did file complaint and did hear back from manager, none of this solves the problem nor the poor communication. More
by 300 4WD
Verified CustomerEmployees Worked With
July 31, 2024
Too long to quote for repairs, CSR stated there were too many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year doe many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year does not mean I should be looked down upon. More
by Fancyot
Employees Worked With
July 31, 2024
Great service. Braiden provided excellent communication. Everything was handled very professionally and efficiently. Highly recommended. Braiden provided excellent communication. Everything was handled very professionally and efficiently. Highly recommended. More
by tester7201
Employees Worked With
July 29, 2024
Brought my car in for about $2,000 worth of maintenance on Friday 7/26. After picking up my car I have noticed it is now leaking oil. It wasn’t leaking oil when I took it in for service. Called on Monday 7 on Friday 7/26. After picking up my car I have noticed it is now leaking oil. It wasn’t leaking oil when I took it in for service. Called on Monday 7/29 first thing in the morning to let them know it is leaking oil and they tell me that they can take a look at it on 8/7. You guys will probably be buying me a new engine if it leaks for that long. More
by tsquires24
Employees Worked With
July 28, 2024
I was very satisfied with their service and how quickly they took care of me. they took care of me. More
by Loniecarrlonie carr
Employees Worked With
July 28, 2024
Only half of what needed to be fixed was addressed, so now I must bring my car in a 2nd time from Park City. now I must bring my car in a 2nd time from Park City. More
by larryalleva
Employees Worked With
July 28, 2024
Excellent customer service! Treated my 10 year old car like it was a brand new one. Treated my 10 year old car like it was a brand new one. More
by raini.heap
Employees Worked With
July 28, 2024
Vivian Montes was very professional and responsive to any questions that I had as well as updating me with where my car repair was in process. Vivian is one of the better service agents that I have had the questions that I had as well as updating me with where my car repair was in process. Vivian is one of the better service agents that I have had the pleasure to work with over the years of bringing my car in for service. The reason I gave SLC Mercedes a 4/5 is due to the 48 hour delay in returning my call to schedule an appointment to bring my car in, and the fact that the agency constantly runs short of loaner cars, which is exceedingly annoying… So I needed to arrange my Car service with an available loaner. Of note, the video review of my car service and the need for repairs was a nice touch. More
by dbnee
Employees Worked With
July 27, 2024
Prompt, professional, informative service. Excellent showroom and lounge facilities. Always clean and relaxing. Great experience. Excellent showroom and lounge facilities. Always clean and relaxing. Great experience. More
by BIKERWOMAN
Employees Worked With
July 27, 2024
Excellent customer service and very communicative with all my issues. Vivian has been outstanding. Definitely coming back to Mercedes Benz of Salt Lake City. all my issues. Vivian has been outstanding. Definitely coming back to Mercedes Benz of Salt Lake City. More
by GHEORGHE_NITA
Employees Worked With
