Mercedes-Benz of Salt Lake City - Service Center

We always have an excellent time with our service appointments always very well taken care of. appointments always very well taken care of. More

Unbelievably awful customer service! They damaged my car ( cracked the windshield) while it was there for a simple service, then expected me to pay for replacing the windshield they dam They damaged my car ( cracked the windshield) while it was there for a simple service, then expected me to pay for replacing the windshield they damaged. Management has not responded to our complaint despite repeated efforts to get them to resolve this issue. Absolutely unacceptable! More

Garret was very professional! The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. More

Scheduling my service appointment was easy and my service coordinator was very responsive to my questions and concerns coordinator was very responsive to my questions and concerns More

Vivían and Garret were incredibly helpful and friendly. Vivian explained in detail what my car required; she is the best!! Vivian explained in detail what my car required; she is the best!! More

Outstanding dealership and great staff. I have confidence in all they do for both of my Mercedes . I have confidence in all they do for both of my Mercedes . More

I scheduled my car for air conditioning diagnosis and repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no on repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no one there had the skills to perfom a diagnosis until the weekday. I should have been told that at the beginning. I took my car home having wasted an entire day with no diagnosis or resolution. I have never had such poor service at Mercedes. The rep was somewhat argumentative as well. Never will I return. More

Ken Garff Mercedes Benz took care of warranty item and checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles a checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles away from the dealership. More

Vivian was great! I enjoyed working with her very much. Service was completed on time and on budget. I enjoyed working with her very much. Service was completed on time and on budget. More