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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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August 21, 2024

Service is always prompt, polite, and fast. Braiden is very knowledgeable and accommodating, and gives reliable and easily understandable information More

by tbrunker8130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Braiden provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

August 17, 2024

SLC dealership is the best & have gone there for years. Always attentive and personable, Toni and Cameron were very helpful and caring, as always. More

by PMGADDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 17, 2024

The staff was great to work with and kept me updated on of the repairs. More

by conner.rachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 15, 2024

Easy to schedule service and I was able to get a loaner. Garrett (Service Advisor) kept me updated and informed. I highly recommend them and Garrett. More

by Spuckett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 13, 2024

Very friendly and responsive service professionals! Service was completed on time and was ready for pickup before as scheduled. More

by kent.alisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 13, 2024

Dealership is fine. I don’t like how it’s not easy to get a loaner. Also, still a bad taste in my mouth about the salesman lying to me about my trade in when I purchased More

by JAKENIXON99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

August 13, 2024

Besides waiting for longer then we were expected, they did really good job on the car .👍🏻 More

by GOMBOS80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 12, 2024

Kameron routinely takes excellent care of me. He is always attentive to getting me to and from the dealership which is really important with my work. He provides me updates and is highly attentiv More

by SCOTT.WOLLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

August 12, 2024

Vivian Montes is responsive, caring, thorough, and prompt in all communications and making sure I am not inconvenienced. Dave Bennion is always diligent in ensuring my needs are met. More

by moripaulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

August 11, 2024

Braiden was great to work with and went out of his way to help me. He took such good care of my car and me! I also appreciate the mechanic and the parts department that made it easy to get done what I needed More

by rraddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Braiden provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

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