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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
493 Reviews

493 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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October 16, 2024

My Advisor Garrett was awesome! Had a loaner ready to go for me. Called and updated me on the the vehicle status. Even had a chance to wash and clean my car. Excellent customer serv More

by JUANCARLOSMORALES7.JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 15, 2024

Vivian set up the service and completed everything I needed. I was very pleased with the quality of work More

by nathan.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 14, 2024

Easy to set up service. Great communication. Timely delivery of car. Just a bit expensive! More

by riddifordb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2024

Communication and service were the best. Why do you need fifteen words when short and pithy are better More

by SWL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 13, 2024

The dealership is only as good as its people, and Cameron is a great ambassador. More

by MMORRIS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 10, 2024

Dealership was available when needed, which was helpful. However, the service provider was not having a great day, evident by her poor attitude. It seems as if she was overworked. I felt I had to be nice be More

by Xswiftxghostx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vivian Montes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

October 10, 2024

Vivian was so nice and helpful and made the whole process of my visit easy. Thank you Vivian. More

by chrissy_9867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 09, 2024

Ken Garff has always provided me with prompt and polite service within appropriate limits and have often exceeded my expectations. More

by tbrunker8130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 08, 2024

SLC Mercedes is always great. Professional and kind. Really nice waiting room with coffee and fruit and snacks. I like the location...easy to get to and out of. Tony in service, More

by FKBKINC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

October 07, 2024

did what they said they would do in a timely manner. bought the a&b package together to save $ More

by JONERICKSEN07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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