Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
543 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
543 Reviews of Mercedes-Benz of Salt Lake City - Service Center
Sort by
September 04, 2025
Chris was wonderful to work with and took great care of us! The service was done quickly and with great attention to customer service. us! The service was done quickly and with great attention to customer service. More
by dcfurness
Verified CustomerEmployees Worked With
September 02, 2025
Vivian is amazing. She was most often my service coordinator for the 6 years I had this particular vehicle. She was most often my service coordinator for the 6 years I had this particular vehicle. More
by utah1234
Employees Worked With
September 01, 2025
They accommodated my service need quickly, knowing I was just traveling through the area. Everyone in service was wonderful, going above and beyond. just traveling through the area. Everyone in service was wonderful, going above and beyond. More
by mihpshooter
Employees Worked With
Chris
August 30, 2025
They tried to charge me for any items that didn’t need to be done (they were just completed by another dealer) and then tried to charge me more than double for the same work done by a dealer in the same tow be done (they were just completed by another dealer) and then tried to charge me more than double for the same work done by a dealer in the same town. More
by perry9
Employees Worked With
August 28, 2025
Overall I support this dealer. Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not Service advisors are great! However they have recommended fluid flush four times and can't fix the record that shows it has been done. Though not predatory it feels like very poor form. Also they lost record of my warranty for two years.... If the service advisors weren't so personable I would've switched to an independent shop a long time ago. More
by Nope
Employees Worked With
August 28, 2025
Great service! Nice employees and such a nice dealership! Lots of great snacks and drinks while you wait is such a bonus too! Nice employees and such a nice dealership! Lots of great snacks and drinks while you wait is such a bonus too! More
by andreawright74
Employees Worked With
August 28, 2025
Went in; waited 3 hours for my service. It was OK, I had stuff to do. Hopefully Mercedes won’t start sending me postcards telling me I have to get a service soon after four months. (Merc It was OK, I had stuff to do. Hopefully Mercedes won’t start sending me postcards telling me I have to get a service soon after four months. (Mercedes did this to me last time) More
by humanbeanmom
Employees Worked With
Other Employees :
I think the guy I marked was the guy who checked me in and out
August 22, 2025
The best by far Mercedes Dealership around. Employees were outstanding . Knew what they were taking about Employees were outstanding . Knew what they were taking about More
by bsherman2
Employees Worked With
Other Employees :
Brett and Chris
August 12, 2025
Excellent service experience. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. This was an emergency repair issue, and they were able to get me in without an appointment and fix the problem by the next day. I was very pleased. More
by jamesblanch
August 11, 2025
They are attentive to the issues the customers raise, and do a good job of addressing them timely. do a good job of addressing them timely. More
by MNORB
Employees Worked With
