Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
426 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
426 Reviews of Mercedes-Benz of Salt Lake City - Service Center
Sort by
November 09, 2024
Really frustrating- my car had a thing pop-up saying that it needed this be service. I called Mercedes to schedule it and to confirm after they said some things involved I guess engine that my car was electr it needed this be service. I called Mercedes to schedule it and to confirm after they said some things involved I guess engine that my car was electric or they sure I really needed it. They said yes. I dropped it off and confirmed it was needed and they reconfirmed yes. I just called to see when it will be ready and they said it ends up It doesn’t actually need service. It had it done in September. Very inconvenient. More
by julielivers
Verified CustomerEmployees Worked With
No clue who to blame for not catching that it was already done.
November 04, 2024
Vivan was very proactive in ensuring that my car was well taken care of and that it was a positive experience for me as well. taken care of and that it was a positive experience for me as well. More
by chasknadler
Employees Worked With
November 04, 2024
Vivian is the best! ! Always goes above and beyond to help. 20 out of 10!!! ! Always goes above and beyond to help. 20 out of 10!!! More
by johaupt
November 03, 2024
Your price for repairs is always more than I expect - Wow! This is all I want to say so if you don't like what I say tough Shefsky! ssss.vv,vmmxxxxxxx xxxxx xxxx xxxxx ssx xx xxx x x xxxx x xxxxx xxxx Wow! This is all I want to say so if you don't like what I say tough Shefsky! ssss.vv,vmmxxxxxxx xxxxx xxxx xxxxx ssx xx xxx x x xxxx x xxxxx xxxx More
by BRENT47
Employees Worked With
November 03, 2024
The service staff were attentive and very kind. They actually did find a loaner vehicle for me to drive. The manager Dave Bennion cid always most welcoming as is all his team. They kept me updated They actually did find a loaner vehicle for me to drive. The manager Dave Bennion cid always most welcoming as is all his team. They kept me updated on the progress of the recall repair, the best service team ! More
by stefaniblayden
November 03, 2024
Everything went as expected, I waited for my car in their nice waiting area, the amount of time it took was as expected. nice waiting area, the amount of time it took was as expected. More
by bretmaverick999
Employees Worked With
October 28, 2024
Very professional and courteous service. General maintenance issues handled and solved within a day. Garret the rep was on top of things and kept me informed every step. General maintenance issues handled and solved within a day. Garret the rep was on top of things and kept me informed every step. More
by shawn93
Employees Worked With
October 27, 2024
Amazing and communicated well. Felt they had my best interest, and were very open and honest. Felt they had my best interest, and were very open and honest. More
by aguilarjesse619
October 26, 2024
Vivian is the best and now the only service advisor I will work with at any Mercedes dealership. Her attentiveness and service skills far surpass any of the other service advisors I have dealt with. Sh will work with at any Mercedes dealership. Her attentiveness and service skills far surpass any of the other service advisors I have dealt with. She communicates clearly, keeps me updated on progress and makes sure all of my needs are met. She even preemptively texted me to let me know she was going to be out the following day and made sure I knew who I could talk to if I had any questions. She embodies the exceptional service level that is expected at a Mercedes Benz that many other service advisors fail to meet. More
by janellersmith
October 26, 2024
Your dealership has been responsive and effective in towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. More
by Spinner
