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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
512 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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512 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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June 05, 2025
Prompt and courteous service with the proper amount of explanation and details. This work was great. explanation and details. This work was great. More
by pmcc42
Verified Customer
June 03, 2025
Ken Garff Mercedes brakes things instead of fixing them. The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second wa The past three times I came in for service, the vehicle entered with no issues and left with costly repairs. First time was a dead battery. Second was a broken windshield washer dispenser and most recently was a broken air conditioner. I’m done with Ken Garff and Mercedes. Bought a Tesla. More
by ingridandjim
Employees Worked With
May 29, 2025
Great service, Garrett was top notch at getting what I wanted completed in a timely manner wanted completed in a timely manner More
by mbackman
May 29, 2025
they asked me if they can wash the car, and i agreed and signed the paper, but they did not wash the car. signed the paper, but they did not wash the car. More
by marjanesi
Employees Worked With
May 27, 2025
We’ve always had a positive interaction with Ken Garff Mercedes in Salt Lake City. Mercedes in Salt Lake City. More
by eriklanderson
Employees Worked With
May 27, 2025
I took my 2021 S-580 in at the appointed time to have a recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the p recall taken care of. They signed me in and gave me a rental car for the day. But three hours later, they called saying that they did not have the part to make the recall repair. What a waste of time for me and for the dealership. For some reason, the dealer's parts department, service department and service desk are not communicating. More
by roger56
May 26, 2025
Everything and everyone was awesome! Clean and very professional! Will be coming back for all of my services! Clean and very professional! Will be coming back for all of my services! More
by dennisxo
May 24, 2025
I received great service from Vivian. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. She was able to schedule my service appointment promptly; my car was ready when promised; and she kept me informed along the way. More
by jamesblanch
Employees Worked With
May 20, 2025
Very helpful employees. Easy to get an appointment. The parts are very overpriced. x x Easy to get an appointment. The parts are very overpriced. x x More
by lindacall
May 16, 2025
Garrett is a great representative for your company and provides excellent customer service in a pleasant and welcoming manner it’s a pleasure to work with him provides excellent customer service in a pleasant and welcoming manner it’s a pleasure to work with him More
by southsuperior
Employees Worked With
