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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
475 Reviews

475 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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March 13, 2025

You have always tested us well and have taken good care of our vehicles. Thanks. I wish I could say the same for your sales department. More

by DCRAMER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Benjamin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and would like to hear more about how we can improve. Please reach out using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

March 13, 2025

Vivian is great, always quick to respond and very informative. She is a true asset to your team. More

by tgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 11, 2025

My service advisor has been incredible in assisting me with all of my cars. I gave him a gold star. More

by GLYMED1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

March 09, 2025

Garrett and the team has been good and helpful for me. I would say they are better customer service and helpful more then Farmington dealership was. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 07, 2025

I was happy with the experience. It was all good. I really appreciate it. Yes. More

by aplaszlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 02, 2025

Well done Service and sales took good care of me and made sure my choice was well informed More

by sew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carson Kraatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles McCabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 01, 2025

Misdiagnosed the problem. Way overcharged me. I had a bad injector that the copper crush ring had failed, leaking exhaust into the engine compartment. and I told them so. The More

by cp987654
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Braiden Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

February 27, 2025

We received a great service from Braiden. We were informed about the status of the car repair all the time. It was done on time. Thank you! More

by MAISAGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

February 25, 2025

Although I own two Mercedes vehicles and have had three over last 23 years, I’ve always had them serviced exclusively at your dealership. And until recently, I’ve been quite satisfied, even though your pri More

by G_CHADWICK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

February 21, 2025

Vivian was great to work with and communicated ver well. Always a pleasure going to Mercedes. More

by sbokovoy9975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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