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Ken Garff Long Beach Honda
Long Beach, CA
191 Reviews
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Showing 191 reviews
December 31, 2021
Hello I have purchased several vehicles from your Honda dealer in Long Beach and have been very pleased with your great service .The sales man Ernesto was amazing and a great help with all procedures invol dealer in Long Beach and have been very pleased with your great service .The sales man Ernesto was amazing and a great help with all procedures involved . More
by erniecarranza29
Employees Worked With
Ernesto
December 15, 2021
While I recommend all drivers consider a Honda, I cannot recommend you buy one through Long Beach Honda. I highly recommend you go to any other car dealership (but once again - still love Honda as a car mak recommend you buy one through Long Beach Honda. I highly recommend you go to any other car dealership (but once again - still love Honda as a car maker). The summary of this review comes down to terrible customer service after I was sold a car they claimed had Apple CarPlay and Bluetooth Navigation to which my car has neither. To keep a very long story short I purchased my car on 8/31/21 and am still dealing with terrible customer service due to lack of transparency, communication, and care on every front but specifically from their General Sales Manager Arthur. We are averaging weeks between communication at this point, unanswered texts and phone calls, refusal to communicate over email, and I have to be the one to reach out to receive any sort of response or action. In all communication I stated I wanted Apple CarPlay and was told the car that I test drove and fell in love with had Apple CarPlay and bluetooth navigation At no point was I shown or given the Monroney Label that would have showed me the car did not have either feature that were on my must haves list Salesman connected me to bluetooth audio after I bought the car and thought it was CarPlay, even Brought me back to the service center to figure out why my CarPlay was “not working” and nobody even bothered looking at my car…I was told they were dealing with some CarPlay issues so I could try buying a new Apple cord or wait for the next CarPlay patch from Apple This led me to read my car manual cover to cover only to figure out that I not only did not have Apple CarPlay but did not even have bluetooth navigation which led me to getting connected to Arthur Arthur set me up for a meeting with Sales Manager Cody who Arthur stated had his "full approval to do whatever [they] can to rectify this for [me]." The sales manager was super kind and understanding. He presented three solutions: (1) try to refund the car which would be a headache since the bank now owned the car, (2) try to work out some sort of cash back deal, or (3) install an AppleCarPlay unit to which I was warned it would not be a manufacturer brand unit which could impact resell value. I confirmed that option 3 would be a new hardwired unit and tried to proceed with that option. The sales manager said they would get me a rental car for the duration of time my car was getting the new unit installed I was told that I would be contacted the Tuesday after Labor Day with an update on when my unit would arrive to make an appointment for install. Two weeks later, I had to reach out and they had not even ordered the unit yet. We are averaging about 2 weeks between responses where I have to reach out to get a response at this point. My first contact with Arthur was 9/4/21 and I received a text from Arthur saying the unit had arrived on 10/12/21. I asked when I should come in to drop off my car and he told me it wouldn't take that long. He came out with an external dash unit (pic attached) that does not even connect to my car's audio controls and sounds worse than a dollar store bluetooth speaker. I was in shock and, after leaving, tried to file a complaint about the situation only to be rerouted to Arthur who did not understand why I was upset as he thought everything was handled. I explained my concerns and was basically told to give it time. Original salesman contacts me to offer me a trade-in. I call back and leave a voicemail asking for details - no response. Called again - no answer, no response. At this point, I am mainly disappointed and frustrated with the customer service (or lack thereof) and paying so much for a car that does not meet my needs only to be left with a cheap solution that hardly addresses my concerns. I have not heard back from anyone from Honda since the end of October due to multiple attempts to contact them both through Arthur, the original salesman, and calling their dealership number. Upon multiple attempts to receive contact info for corporate or someone above Arthur, I have been ignored. I still love Honda cars, but am warning you to go to another Honda dealership where your needs will actually be met. My sister literally bought a Honda tonight at the Kearney Mesa dealership and felt taken care of throughout the process (and has Apple CarPlay). Buyer be warned. More
by hanell
Employees Worked With
Ernesto, Bruce, Arthur, Cody
December 01, 2021
I live on Catalina Island. I was contacted by the service center at Long Beach Honda that I was due for service. I told the representative where I lived and that the earliest appointment I could make (with t center at Long Beach Honda that I was due for service. I told the representative where I lived and that the earliest appointment I could make (with the limited boat schedule) was 9:30AM. She set the time for 9:30AM on November 29. This trip cost us $80. We arrived on time and sat for 1 hour while they serviced every car that was waiting as well as every car that arrived after us. We kept in line, moving up as cars in front of us were serviced. We finally called a service attendant and told him we had a 9:30 appointment, he apologized and said we were next. After waiting 15 minutes we called another attendant. He checked and said there were 3 cars in the rack ahead of us. We asked how long and he said probably an hour. I don’t know why we were ignored and neither did they. We told him we thought we would be finished by 11 o’clock not waiting in line for 2 hours. We left as we had several things to do and catch a boat home. This was a waste of $80. I now need to reschedule and spend another $80. Not good Honda. More
by Chashub77
Employees Worked With
Several, don’t know names.
October 31, 2021
Great Customer service as always!!!, They have the #1 most important thing in mind which is 100% customer satisfaction and the fact that they do go the extra mile to ensure that you are satisfied as it s most important thing in mind which is 100% customer satisfaction and the fact that they do go the extra mile to ensure that you are satisfied as it should be anywhere you choose to go shop for anything you need or simply desire or want to indulge in. More
by Elena G.
Employees Worked With
David
August 19, 2021
Yesterday I tried for 2 hrs to get information on a 2021 Honda Accord and the internet salesman Hayden, who by the way was recommended by the general manager David Nehrir who forwarded my email to Hayden, Honda Accord and the internet salesman Hayden, who by the way was recommended by the general manager David Nehrir who forwarded my email to Hayden, actually thought I was going to pay $10,000 in fees for tax, registration, interest on a 1.9 loan and other mystery fees. Hayden wanted me to pay $628 a month for 60 months on a loan that should haven been $535 a month for 60 months. When I told him to explain these outrageous fees he stood quiet and never responded to my text. Four years ago I bought a new 2017 Accord from this dealership at a great price, but this time they obviously wanted to take advantage of me. Stay away from Long Beach Honda unless you want to get ripped off. Shame on the general manager for hiring someone like Hayden who’s only there to rip off people into high loans with bogus fees. More
by Alicia
Employees Worked With
Hayden, internet specialist
