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Ken Garff Long Beach Honda
Long Beach, CA
191 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 191 reviews
August 15, 2022
The Customer service here was great, they make you feel welcome and important, the whole experience was smooth. Everyone was so helpful and made sure I had a good understanding of the cars features, financ welcome and important, the whole experience was smooth. Everyone was so helpful and made sure I had a good understanding of the cars features, finance options and everything over all. I Definitely will be recommending this dealership to my friends and family. More
by vanhookjulia7
Employees Worked With
Prince, Antwon, Nader
July 18, 2022
Don’t waste your time at this place! Spent more than 4 hours there. Got a deal and everything. Waited for 30 mins then they came back and told us they can’t get the car because it’s in a Spent more than 4 hours there. Got a deal and everything. Waited for 30 mins then they came back and told us they can’t get the car because it’s in a different shop. They have to cancel the deal. What a waste of time More
by Hhhhh
Employees Worked With
Ossy
July 15, 2022
Chayden was very genuine and helpful in the process of buying out my vehicle. Other associates, Craig and Nader were not so helpful. I can be a difficult customer and it seem like Craig and Nader did no buying out my vehicle. Other associates, Craig and Nader were not so helpful. I can be a difficult customer and it seem like Craig and Nader did not want to help me. However Chayden was very persistent. More
by Michellekang
Employees Worked With
Chayden
June 07, 2022
I am so disappointed in the way I was treated by manny Villalobos. He was rude, disrespectful and didn’t answer my questions. This is my 3rd time purchasing a new vehicle (2 Nissan’s prior) and this is Villalobos. He was rude, disrespectful and didn’t answer my questions. This is my 3rd time purchasing a new vehicle (2 Nissan’s prior) and this is the first time I was treated with such disdain. I really believed in the Helpful Honda guys slogan. I can’t say I feel the same now. He ruined what should have been a joyous event for me and my god I’d of thought giving a $10,000 down payment I would get some respect from a dealership. To top it all off he gave me a blank flash drive with what was supposed to have my contract and I have zilch The only positive, polite and respectful employees I worked with are Prince and Nader as I’ve said Manny is an utter disappointment and needs additional training on the customer service that HE LACKS. More
by MSalgado
Employees Worked With
Prince, Nader and Manny Villalobos
May 17, 2022
One of the WORST places to purchase a vehicle. On April 4, 2022.. I bought a Range Rover from this dealership, which has already overheated and is estimated to cost over $7,000 in repairs. Thankfu On April 4, 2022.. I bought a Range Rover from this dealership, which has already overheated and is estimated to cost over $7,000 in repairs. Thankfully, I purchased Honda Care, which the dealership is saying should cover the repairs, but both Honda Care and Honda Corporate offices are saying they will NOT. I'd love to add.. that I haven't even made my first car payment and am already being faced with all these issues. I have purchased many cars before, and at this point wish I would've just kept my Mercedes-Benz trade-in. I'm out of a car as they do not provide loaner vehicles. In short, they sold me a car which some may say is a LEMON. More
by Ivy
Employees Worked With
N/A
April 28, 2022
I brought my car in as there is a defect in the windshield. It is a new car and they kept it overnight because they said they need a "special camera" to capture the defect. The next day the servic windshield. It is a new car and they kept it overnight because they said they need a "special camera" to capture the defect. The next day the service tech told me that the issue with the windshield was "characteristic" of the model and I had no recourse. They said they checked five other customers' Insights and found the same problem. When I picked up the car today, the service report was a complete falsehood denying there was a problem. More
by ngoldstock
Employees Worked With
Bruce Richards
