Ken Garff Long Beach Honda

Started out well the first two visits while looking at vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was ide vehicles. However, after a deal was made on a particular Pilot, and we went to pick it up, Carlos SWITCHED vehicles on us! Told us everything was identical and had another employee lie to our faces that it was identical, we wanted to see the vehicle, but they said it was being washed and assured us again that everything was the same and we had to sign the agreement again. Carlos didn't even come out to talk with us for the 4 hours we were at the dealership (even though our appointment was with him) until the very end when we asked why the options included in the original agreement were not on the switched vehicle. After waiting for him to come out and explain why were not getting what he had agreed to originally, he yelled at us angrily and said we could go ahead and cancel the contract if we didn't like it! Horrible experience with Carlos and surprised when we had additional employee lying to us per Carlos. It made what started out as a great experience with Hayden, a terrible finish with Carlos. More

Extremely outdated hardball sales tactics. It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until yo It feels like an 90s sales movie with men yelling at you and trying to force your hand ("always be closing"). They will not give you a price until you walk in and will claim other dealers are trying to scam you. The finance department preys on people with bad credit and/or those who do not know how to negotiate a car deal/get overwhelmed. Stay away unless you want to play hardball or want to waste time and money. There are plenty of dealers in SoCal with transparent pricing and modern sales practices. More

Chayden is wonderful and made our experience great. My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at My mom was the one who was getting the car and she is tough. Chayden was making her laugh and so patient with her. Overall we enjoyed our purchase at Honda dealership. More

This dealership was amazing Thank you to Carlos and Diana for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and s for their amazing job and making my lease transition memorable, also thank you for letting us test drive suvs while we were waiting for finance and spending time getting to know us. Driving from Orange to Long Beach was worth the drive. I will surely refer you to friends and family. More

Definitely WOULD NOT recommend this honda dealership. they have ZERO shame about lying about what your paying for and whats included. Then When you the customer, that just gave them your business reach they have ZERO shame about lying about what your paying for and whats included. Then When you the customer, that just gave them your business reach out to them (thinking it was a simple mistake on their part) to correct the problem. You find out, its HOW THEY DO BUSINESS @ LONG BEACH HONDA. Not only SHADY & maybe illegal business practices. On top of that, they start to gaslight & become very disrespectful when confronted about their shady actions. this is HOW LONG BEACH HONDA TREAT their CUSTOMERS. Instead of being HONEST or taking responsibility for their deceitful behavior they choose to call us DU*B, & $**PID ..... I WILL POST just 1 OF many examples of what I was told was included, by LONG BEACH HONDA ......to get me to purchase vehicle, but then magically was not covered. BAIT & SWITCH More

Antuon and Prince gave excellent customer service. They both answered the questions i had. I would recommend asking for them when you go visit the dealership They both answered the questions i had. I would recommend asking for them when you go visit the dealership More

As a first time car buyer I would say I had the worst experience at this dealership. I ended up traumatized and not wanting proceed with buying a car because the sales Dennis and manager became really fr experience at this dealership. I ended up traumatized and not wanting proceed with buying a car because the sales Dennis and manager became really frustrated and passive aggressive with me. At the end I felt forced to take extra accessories I didn’t want that other Honda dealers stated are optional and don’t have to buy. From the beginning I got a paper to sign from Dennis and I had questions and was told management could explain to me the next day because it was already late. I signed trusting them and not explained anything, didn’t test drive the car or touched it at all and I was still harassed and forced to take a car I still had questions on. The level of stress, and anxiety they caused me was the worst experience I have ever had. More

Oh boy. I will start with sharing that I am a High School teacher and I have lots of patience. Looking for a car to purchase? About to buy it at Long Beach H I will start with sharing that I am a High School teacher and I have lots of patience. Looking for a car to purchase? About to buy it at Long Beach Honda and not sure if you should stop by and sign yourself up? Here's my experience from the last 5 months from miscommunication to them misplacing my insurance/registration docs, you decide. 11/2022- The Purchase Online I was eye-ing a pre-owned 2020 Honda HRV. I was welcomed by Manuel Villalobos (Sales Specialist). Like a person that's about to sign into a 5 year contract I had lots of questions. One of them was comparing a pre-approved loan from my credit union bank to the one they were offering me in Honda Long Beach. Manuel became really frustrated and passive aggressive at my pretty basic questions and was pushing me to sign. I thought, maybe it's late and this man has worked hard all day/ is tired? (it was 8 pm). Or maybe it's because I'm a woman and I shouldn't be asking informative questions? He said he was going to make copies and instead Nader Hidary (Assistant Manager) came in to answer all my questions in a very patient manner. When I was informed enough to sign the purchase Nader left and sent Manuel back. Nader informed me enough to make the purchase. March 2023- First Oil Change Service Had my first oil change since I did purchase the Services packet with the dealership. With appointment it is pretty quick. However... this is the first month I turned on the A/C. Since I bought the car in winter season I did not realize that the A/C actually did not work. I asked if I could get it take care of in the moment since I was there for the oil change. I was told by Abel (Service Specialist) that I could not. I had to make a whole other appointment. I'm a high school teacher with a very busy schedule the only other time that fit for me was a month away. April 2023- Oh boy. Getting the A/C fixed. - April 24: I arrived for my 12 pm appointment to the Service building and Ernest (Tire Specialist) kindly greeted me and checked my tires. He actually found a nail on my back tire. I appreciated that find and he said they'll get it taken care of... Briana Reed (Service Specialist) took in my case. I texted the automatic text message you receive from Honda asking for an update. I did not receive an update until I went to go look for Briana at 3:30pm (luckily I had the day off). They find out that there is a hose that is damaged and a part had to be order. My car had to stay over night. I had my family pick me up from the dealer and give me a ride. April 25: Briana gives me a call that the incorrect hose was ordered and delivered therefore my car had to stay in another day. She offered a 24 hour rental for me to get around to work because of their mistake. I took it but I had to show my insurance card. I was then attended by Adriana (Service Specialist). Both Adriana and Briana told me: "Don't worry we can get it out of your car compartment. They took it out and I told Adriana. "PLEASE make sure this goes back into my car." She said: "Of course. I got it. Don't worry." I took the rental with a $50 hold on my card. April 26 (today): During my break and lunch I called and called... AND CALLED the services office phone number. A new person responded every time transferring me to someone else that ALWAYS led to a voice message. I finally called SALES and they find out that Briana is out of work and connect me to Shawn (Service Specialist) attends me on the phone. Like the quick thinker that I can be, when Shawn told me my car A/C was ready I asked: "How about the nail on my tire?" He checks and checks, apparently there's no record of it on the system and it was NOT taken care of. I had to wait ANOTHER HOUR for it to be fixed. I got my car took it home. I get home and notice, MY CAR REGISTRATION AND INSURANCE IS NOWHERE TO BE FOUND. At 5:30 pm I call multiple times and once again I'm sent in circles with no answer. More

Excellent service ,professional people , good communication and kind salesperson , explaining the contract and no rush on taking and answering my questions communication and kind salesperson , explaining the contract and no rush on taking and answering my questions More

I am so pleased with my experience. Hayden Garcia was amazing! I live out of the area and inquired about about a car and he immediately responded with pictures that I requested. When I Hayden Garcia was amazing! I live out of the area and inquired about about a car and he immediately responded with pictures that I requested. When I came in he was very friendly and informed without being pushy. I was happy to complete the car sale with him and will definitely recommend him to anyone I know! Thank you again Hayden! More