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DCH Lexus of Santa Barbara - Service Center

Santa Barbara, CA

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131 Reviews

131 Reviews of DCH Lexus of Santa Barbara - Service Center

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October 05, 2017

Timely and efficient service. He realy seeks to make customers Happy in every aspect of his service. His estimations in term of duration of service and cost is quite accurate. More

by PTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for the kind words and five-stars!

September 25, 2017

Battery Replacement I always enjoy my interactions at DCH Lexus of SB. Everyone is courteous and wanting to provide excellent service at a reasonable price. This last vis More

by Janet Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2017 -

Ken Garff Lexus of Santa Barbara responded

Janet, thank you for the awesome review of your experience with our service department!

September 21, 2017

I always get good service at Lexus of Santa Barbara. Edward is my favorite and most helpful service guy. We service both my 4 year old ES 350 and my wife's 10 year old RX 350 there. More

by marblecd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 22, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review! We strive to provide top-notch service on all vehicles brought to us. We look forward to working with you again in the future. Alex Ayyoub, General Manager

September 15, 2017

Great Dealer. Dealer has a great service area. Quality service delivered in a professional manner. I have used other dealers for service and the experience was neg More

by CAH99999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the awesome review! I will be sure to pass along the kind words to our team!

August 31, 2017

Service experience Excellent service as always, they drove a loaner to my house all the way to Pismo Beach, repaired my car and dropped my car back washed and a full tan More

by Paris2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2017

Outstanding! Courteous, efficient, reliable and timely. Appointment for service made on-line. Phoung met me as I arrived at dealership. Rapidly executed all pap More

by Richard Parisse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2017 -

Ken Garff Lexus of Santa Barbara responded

Richard, thank you for the awesome review! Please come back to see us again soon!

August 28, 2017

Great Service Department! Mr. Pham was more than helpful, which is customary for him; as this has been my experience every time I have brought my vehicle to him. I greatly app More

by craig christopher williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this incredible review, Craig! I am thrilled to hear how highly you speak of Mr. Pham. Excellent customer service starts with the right people. We appreciate your loyalty and kind words, and we look forward to taking care of you down the road!

August 26, 2017

On top of it DCH Lexus of Santa Barbara is the best dealership I have ever worked with. They are fast, efficient and friendly. I just came in for a routine servi More

by sblady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thanks for this great review! I am so pleased to hear that you had an excellent experience with Edward. Your compliments will be passed along to him, and I hope that we can take care of you again soon!

August 22, 2017

25,000 Mile Service - Lexus RX 450h Phuong is very helpful and delivers what he promises. Service was completed ahead of the time estimate and slightly under the $ estimate. The car was More

by xx in SB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thanks for the five-star review! I will be sure to pass along your compliments to Phuong as I'm sure he will appreciate it greatly. Thanks again for the review, and be sure to come see us again soon!

August 19, 2017

Received 45,000 mile service on our 2013 Lexus Rs350. Service was provided within the time period given, and within the cost estimate given at check-in. We waited for the service in the customer lobby w More

by Badger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to leave such a great review! I am happy to hear that our service team was prompt and helpful. Be sure to come see us again soon!

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