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DCH Lexus of Santa Barbara - Service Center

Santa Barbara, CA

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131 Reviews

131 Reviews of DCH Lexus of Santa Barbara - Service Center

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February 13, 2018

Always a terrific experience I can count on my car getting the checkup it deserves to keep me safe and be provided a loaner when requested. The service people are friendly, inform More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the kind review, Marsha! We are so happy to hear that you enjoyed your experience with us, and we hope to see you again soon.

February 13, 2018

Great Service I live a thousand miles away from Santa Barbara and drive west frequently. I need a CA Lexus dealer that I can count on, and DCH Lexus is excellent. More

by SBdreaming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review! We appreciate your kind words and recommendation. We look forward to your next visit with us!

February 08, 2018

Great experience Everyone was very friendly and helpful. I live out of the area and needed to bring my car to this dealership. They were very accommodating. Even offer More

by Softball16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thanks for the awesome review! I am so pleased to hear our team was able to take such great care of you. Your business is truly valuable to us and we look forward to seeing you soon!

February 01, 2018

Great service DCH Lexus SB service was great as usual, plus appreciate the use of a loaner Lexus while mine is being serviced. I trust their mechanics and service p More

by steve1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2018 -

Ken Garff Lexus of Santa Barbara responded

Steve, thanks for the 5-star review! We're glad you enjoyed your experience with us and look forward to seeing you soon!

January 20, 2018

Great service and support Took car in to replace airbag and they couldn't have been nicer gave us a new car loaner and picked our car up and returned it and it was a really goo More

by Jamesbrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Ken Garff Lexus of Santa Barbara responded

We're glad we were able to replace your airbag and that you enjoyed the process. Thanks for the five stars. We hope to see you again.

January 01, 2018

Great Service and Customer appreciation We have had our Lexus for a year and an half,had two scheduled services done. Each time we were very pleased withe the service dept.and the fact they More

by donrose53@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2018 -

Ken Garff Lexus of Santa Barbara responded

We are so happy to hear that you have had great experiences with your service appointments! We appreciate the 5-star review and look forward to serving you again! Sincerely, Alex Ayyoub General Manager

December 21, 2017

Great Service! DCH Lexus Santa Barbara is our favorite Lexus dealership - they are always so helpful and nice to work with. The service reps always treat us with ki More

by KT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this excellent review! Come back to see us again anytime! Sincerely, Alex Ayyoub General Manager

December 07, 2017

Always Great Service! We purchased a CPO RX350 from Bakersfield but we live in the Central Coast. So we have been taking our car to DCH Lexus of Santa Barbara for service More

by Kymberly F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this excellent review, Kymberly! I am glad your experience with Isaiah was pleasant and easy. Enjoy your new RX350 and come back to see us again anytime! Sincerely, Alex Ayyoub General Manager

December 06, 2017

Great Service. The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nic More

by jansend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write us a five-star review! We are glad we could be of service.

November 28, 2017

Hassle free good service I switched to Lexus and haven’t looked back thank you to the whole Lexus team Especially Isaiah you were very helpful with servicing my vehicle More

by Biggie805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this five star review! We couldn't be happier to hear you are so satisfied with your Lexus and the service we have provided you. We will be sure to pass your compliments on to Isaiah!

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