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DCH Lexus of Santa Barbara - Service Center

Santa Barbara, CA

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131 Reviews

131 Reviews of DCH Lexus of Santa Barbara - Service Center

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May 23, 2018

10k service Edward in Service was very professional and answered all of my questions. My car was on time as promised and it was beautifully cleaned. I will diffin More

by Unger123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2018 -

Ken Garff Lexus of Santa Barbara responded

Tracey, thank you for the 5-star review! We're so glad Edward took great care of your car!

April 28, 2018

Always happy with their service Edward is always very friendly, very honest and helpful. I never feel like I'm being taken advantage of by the dealer with unnecessary services. If th More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review, Nicole! We are so glad Edward has been able to assist you and make your experiences easy and hassle-free. Please come back to see us again anytime!

April 19, 2018

Great Service Purchased a new 2018 ES 350 from Tony Rucker. We began thinking about the car purchase due to talking with Tony while in for a tire replacement on ou More

by davessp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Rucker
Apr 20, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thanks for continuing to trust our dealership with your business! I'm so glad our staff has been able to consistently help you find the right cars for you. Please let us know if we can help you with anything else in the future!

April 18, 2018

Outstanding Service Once again DCH Lexus of SB has been outstanding in their service. Thank you to Efrain Lopez and his team, including all the mechanics (Tony Carbajal) More

by abarca805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Carbajal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thanks for continuing to trust DCH Lexus of Santa Barbara with your business! We truly value your loyalty and appreciate your kind words about our team. Please let us know how we can help you with any future maintenance needs as they may arise.

April 17, 2018

Exceptional service Edward went above & beyond to make my service call exceptional; from check-in to pick-up. He kept by abreast of everything going on and made sure ever More

by Lightspeeddigits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for the awesome, five-star review!

April 08, 2018

Great customer service They were very friendly easy to work with without pressure. Every one had the same attitude I felt I could change my mind anytime and they would help More

by Isabel1708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the awesome review! I am so pleased to hear you were satisfied with your experience and we hope to see you again soon!

March 07, 2018

Excellent Customer Service Their commitment to excellent customer service is exceptional! They are true to their promise! Kudos to Derek and Vanessa! I am very happy with the s More

by Emilie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Lopez
Mar 09, 2018 -

Ken Garff Lexus of Santa Barbara responded

Emilie, thank you for the wonderful review! It makes us so happy to hear that Derek and Vanessa took such good car of you during your time with us. We are grateful for your kind words and we hope to see you again!

February 28, 2018

Excellent Service Always We have been having our car serviced by DCS since 2013 and the service has always been excellent. Phuong always makes sure every detail is handled p More

by CAH99999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the 5-star review! We are glad Phuong has been providing you with top-notch customer service, and we know he will appreciate the kind words. We look forward to having you back again soon!

February 24, 2018

Edward from Service!! As always Ed is very helpful with any help need it, he never says no, And there is never a Job to small. Definitely Recommend him!! More

by Latin queen!!
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review! I will pass your kind words along to Ed and the rest of our sales department.

February 19, 2018

Excellent First Impression Having just moved to Central California was not sure what to expect with our maintenance visit, was extremely impressed with the service I received fr More

by Max123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review of our dealership! I am so pleased our team could take care of you throughout the service process.

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