DCH Lexus of Santa Barbara - Service Center

Service Department I have always gotten terrific service at DCH Santa Barbara. Edward has always gone above and beyond. We have two cars under his care. Just going to I have always gotten terrific service at DCH Santa Barbara. Edward has always gone above and beyond. We have two cars under his care. Just going to DCH is an enjoyable experience. More

Lexus service and extended warranty I would just like to commend DCH Lexus for their incredible service department. I bought my Lexus with the extended warranty and have been so impresse I would just like to commend DCH Lexus for their incredible service department. I bought my Lexus with the extended warranty and have been so impressed with the service and warranty coverage. A big thank you to Edward, who always takes time to give personal recognition and excellent customer service. Teresa More

Excellent Our dealer and service Dept. Of choice for over 12 years! We have a 2007 and a 2010 RX350, well cared for By the gentlemen mentioned! Our dealer and service Dept. Of choice for over 12 years! We have a 2007 and a 2010 RX350, well cared for By the gentlemen mentioned! More

Excellent Service It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control ba It was a pleasure working with Derek Bishop, he is very friendly and knowledgeable. It was discovered during the service work, the 2 remote control batteries were low causing the doors to work intermittently. Derek replaced the two batteries and the problem was fixed. More

Regularly scheduled maintenance Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensur Was a pleasure to work with Derek, he was very tentative and knowledgeable during the whole process. We came all the way from Santa Maria and he ensured that we have a loaner vehicle and answered all of our questions and concerns. Derek also takes extra time and care when dealing with military and veterans, something I totally appreciate! I would recommend everyone use Derek if you need any type of service, he will take care of you. More

Service and warranty work I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a wo I took my 2011 Lexus RX350 in for scheduled service. During the service work, it was discovered that my vehicle had a leaking shock absorber and a worn front end bushing. Both items were replaced under warrantY. The inspection and subsequent work took longer than anticipated, however, Senior Service Consultant Derek Bishop made sure that I had a loaner vehicle for the six days my vehicle was at the dealership. All in all it was a positive experience. More

Great service I called for an appointment to have routine maintenance done. They were able to fit me in within a few days. Phuong Pham was there to greet me and tak I called for an appointment to have routine maintenance done. They were able to fit me in within a few days. Phuong Pham was there to greet me and take the car. He was friendly and personable. More

Service Manager PHUONG is the best !!! Fantastic service at this dealership ! Phuong Pham , Service Manager is extraordinary : polite, efficient, loyal and honest. Have known him to take ca Fantastic service at this dealership ! Phuong Pham , Service Manager is extraordinary : polite, efficient, loyal and honest. Have known him to take care of all my Lexus 350RX when he organizes a pick up loaner from Sta Barbara to SLO and then drops my car back in immaculate condition. PHUONG you are the best !!! More

Long wait for service I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterpris I waited four hours for the representative from AAA to arrive to assess the damage and give approval for the repair. Dereck drove me to Enterprise to rent a vehicle. The AAA agent called the next day explaining that he was ill and was unable to get to Lexus. The Lexus dealer was not the cause of the delay; the delay was caused by AAA. The next day the repairs were completed efficiently. More

Excellent service Excellent service from the service department Phuong always helpful and make every detail is handled correctly and i say thank you to all your me Excellent service from the service department Phuong always helpful and make every detail is handled correctly and i say thank you to all your mechanic for doing exellent job. More