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DCH Lexus of Santa Barbara - Service Center

Santa Barbara, CA

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131 Reviews

131 Reviews of DCH Lexus of Santa Barbara - Service Center

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February 13, 2019

Service Department They are always helpful and efficient! Phuong and Edward are both great, they get me and out and keep me informed if there is ever an issue. More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thanks for the wonderful review! We're happy that Phuong and Edward helped make your experience at DCH Lexus of Santa Barbara great! Thank you for your business!

February 06, 2019

Amazing Service ! Went there without appointment to check tire pressure on my RX 350. Took only 5 min in and out to check and adjust my tire pressure. Feels always li More

by Radek123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thanks for the five-star review! We are so glad to hear that you felt like an important customer at DCH Lexus of Santa Barbara, because you are! We hope to see you again in the future!

February 04, 2019

Outstanding service I left something in my loaner car and was pleasantly surprised that it was found and ready for me to pick up within a couple of days. Thanks for find More

by Gretchen1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you for leaving us a review, Gretchen! We strive to give every customer the best experience possible, and we're so glad you noticed. We hope to see you back soon!

January 12, 2019

Excellent customer service! Every time I get my car serviced here I’m pleasantly surprised by the extra things I get offered. The customer service by the service department alway More

by JH123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2019 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for the stellar review! We pride ourselves on our customer service, so we're so happy to hear that you had a great experience with us. Hope to see you back soon!

December 19, 2018

Needed new key FOB Service was perfect from beginning to end. I was upset having had my key stolen and each person I dealth with was helpful and professional and kind t More

by HEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure exactly who I worked with.
Dec 19, 2018 -

Ken Garff Lexus of Santa Barbara responded

I am proud to hear it. We are always eager to help our guests with any problem they have. Please come again whenever you need anything else.

November 18, 2018

Great professional and thorough service every time! From the courtesty driver to the services completed, I have been satisfied every visit. I have owned my Lexus IS300 since 2002 and had it serviced by More

by bigpapa4640
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the excellent review! We are always thrilled to know that a guest has left DCH Lexus of Santa Barbara satisfied.

October 26, 2018

The best service in town ! Thank you so much for accommodating my needs every time. The service is always amazing and I feel like I am the only customer they have. Thanks Rade More

by Radek123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phuong Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrain Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Tokhi
Oct 29, 2018 -

Ken Garff Lexus of Santa Barbara responded

We appreciate you Radek! Thank you for taking the time to leave this feedback. We are glad you enjoyed your time with us, and we hope to see you soon!

October 21, 2018

Great Service at DCH Lexus I have owned my first Lexus for two years. I've been very happy with the car and service I receive at this Santa Barbara car dealership. The employee More

by TheresaL
Recommend Dealer
Yes
Employees Worked With
Oct 22, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the great review! We are so proud that we continue to provide you positive experiences and incredible vehicles. We appreciate your recommendation as well. Come again soon.

October 08, 2018

Great service. 5* service and communication. Requested a loaner and it was available for the entire time of servicing our car. Thanks DCH and Derek for your attent More

by mjp
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2018 -

Ken Garff Lexus of Santa Barbara responded

We are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Derek make it happen. We hope to see you again in the future.

October 02, 2018

Love my Lexus & appreciate my service agent Love my Lexus, love the service & care given @ Santa Barbara Lexus, but most of all my service agent Derek Bishop has always been an important & posit More

by jovial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the awesome review! We appreciate the kind words and hope to keep your loyalty for many years to come.

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