Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
DCH Lexus of Santa Barbara - Service Center
Santa Barbara, CA
245 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
245 Reviews of DCH Lexus of Santa Barbara - Service Center
Sort by
June 13, 2017
Great service Great service. Great people. Prompt. Always hospitable, informative. They are attentive to detail. Seems like they always go that extra mile to satisf Great service. Great people. Prompt. Always hospitable, informative. They are attentive to detail. Seems like they always go that extra mile to satisfy your needs and solve your problems. More
by RX owner
Employees Worked With
May 26, 2017
Outstanding Dealer Service Derek Bishop is the best Service Consultant I have ever had. Knowledgable, thorough, efficient, courteous and very effective in maintaining my 2006 L Derek Bishop is the best Service Consultant I have ever had. Knowledgable, thorough, efficient, courteous and very effective in maintaining my 2006 LS430 in perfect condition. I absolutely trust his recommendations and the quality of work being done by the technicians. He always explains what is to be done and delivers exactly what he promises. DCH Lexus of Santa Barbara is a great dealership! More
by frogprince
Employees Worked With
May 19, 2017
Ed was excellent with his customer service! I highly recomme I was very busy at work and got a serious flat tire. I brought it in and Ed did everything he could to take care of me on a Saturday afternoon! He was I was very busy at work and got a serious flat tire. I brought it in and Ed did everything he could to take care of me on a Saturday afternoon! He was able to locate a special tire for my Lexus and have it delivered. Plus he arranged a loaner car so that I could go to work and return when my car was ready. He did everything to make my visit at DCH Lexus Santa Barbara an excellent experience. I sincerely appreciate his attention to all the details to get me back in my car in a very short turnaround time so I could continue working on a high profile event all weekend. Thank you Ed and Santa Barbara Lexus!! More
by Jesse8080
Employees Worked With
May 11, 2017
Recall Phong is excellent at customer service! He always keeps in touch and gives me updates on the status of repairs. He goes the extra mile in every way. Phong is excellent at customer service! He always keeps in touch and gives me updates on the status of repairs. He goes the extra mile in every way. More
by Kclime
Employees Worked With
May 03, 2017
Excellent service and great customer care. DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center tot DCH truly believes in Delivering Customer Happiness. Happiness in the product and experience far exceeds expectations. I left the service center totally pleased. My car was finished in the time promised. More
by Gary H
Employees Worked With
April 28, 2017
Service Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of this s Very pleasant very curtious explained what my vehicle needed at the time of service he had my loaner car out for out in no time very pleased of this service . More
by Sblexus09
Employees Worked With
April 08, 2017
WOMEN BEWARE OF SERVICE AT THE SANTA BARBARA LEXUS DEALER WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on her WOMEN BEWARE!! of the Santa Barbara Lexus Service department. These guys lie cheat and steal. They told my wife that she needed front end work on her Lexus. The car only has 41000 miles on it and yet they told her she needed $1000-$1500 front work. Fortunately my wife had me to consult with. I said no way the car needs that work. They are lying! Lets have my friends at the tire store look at your friend end. They had 2 expert professional mechanics look at the front end and I was right. Her front end is fine. WOMEN are known prey for car dealers. Too bad there is one or two dishonest mechanics out there that make the whole dealer look bad. I doubt I will ever return to the Santa Barbara Lexus dealership again. More
by skrome
Employees Worked With
March 31, 2017
Amazing Service! We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara We purchased our LX470 at the Oxnard, CA dealership and it was serviced with such caring hands by Phuong Pham that upon Phuong's move to Santa Barbara - we did likewise and were rewarded with the absolute best service we have ever received at any dealership. Over the years, we had previously used (Jaguar/Ford Mustang/Mercedes Benz/Cadillac/Acura/ and now Lexus dealership service). Our immediate family have all become permanent Lexus car owners - because of the Lexus service. I should point out that Phuong, and I might also mention Edward Simeon, are the reasons for our remaining loyal Lexus customers. They are so good at their service knowledge and personalized customer care that we are afraid they may be eventually promoted to a management position - outside of Santa Barbara. Both are deserving of special recognition by management. More
by Bob S
March 29, 2017
Service person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer person was great but when car was returned after basic service, the car vibrated at high speeds and had to be returned to dealer More
by Shauck
Employees Worked With
March 28, 2017
Great consistent service The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for takin The staff is friendly, helpful and eager to please customers. Service is always timely and efficient. Everything a good dealership should be for taking car of your valuable asset, namely your car. More
by SantaBararaDriver
Employees Worked With
