DCH Lexus of Santa Barbara - Service Center

Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More

I just received 5 star service from Derek Bishop and his service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant demeanor will keep me returning to DCH Lexus for all of my future car care needs. More

Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss of tension - recommend replacement." Estimated cost $4,500. This condition is apparently something Lexus has dealt with before and an internal service bulletin was issued on the subject. My vehicle is well under the 50,000 mile warranty on the item but apparently a few months over the 5-year time limit. I was pleased that my service rep was willing to prepare a written submission to Lexus that requests relief from this extraordinary penalty that stems from a maintenance failure in my Lexus product. I do not know what the outcome will be but I can say, unfortunately, that if I do not receive relief I will be transformed from a Lexus fan and satisfied customer to one who will likely never buy another Lexus vehicle. More

THEY GET THE JOB DONE WITH NO HASSLE SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO THIS DEALER. More

Got in my car in the morning, my car wouldn’t start. Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACUR Attempted to have AAA replace my batteries but a component was broken.i needed to get to work. We were already short staffed in our unit( I’m a PACURN) and couldn’t call in. I called SB Lexus and they got me in straight away, assured me that they can repair my car by the time my shift was over. More

SERVICE IS EXCEPTIONAL! THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THE SERVICE IS AMAZINGLY GOOD. THEY ARE ATTENTIVE, ACCURATE AND THOROUGH AT EVERY LEVEL. IT COULDN'T BE BETTER! THEY MAKE THE NECESSARY ENJOYABLE. THANKS TO EVERYONE. More

Fabulous experience at DCH Lexus, Santa Barbara From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was abs From making our appointment, requesting a loaner car, to the service performed; talking to new car salesmen, even test driving, our experience was absolutely fabulous and outstanding in every way. More

Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More

DCH Lexus of Thousand Oaks Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely easy to work with when I bought my Lexus ES 350 . I highly recommend her . More

Accommodating Service Arrangements We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limi We were reminded by email that we were to bring in our new Lexus LS500 for its first service and inspection. Edward was very accommodating of our limited window of time to bring in for said service. Even had time to wash the car before returning it to us. Thank you. Oh, the cookies were exceptionally tasty this time around! 😊 More