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DCH Lexus of Santa Barbara - Service Center
Santa Barbara, CA
130 Reviews
130 Reviews of DCH Lexus of Santa Barbara - Service Center
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Verified Customer
June 25, 2025
Lexus made my first (complimentary) service easy and convenient. Excellent service, quick turnaround .. love the car and now love the service support! convenient. Excellent service, quick turnaround .. love the car and now love the service support! More
by liepman.andy
Employees Worked With
Forget his name, not one of the above.
May 29, 2021
Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More
by S.M.
May 13, 2020
Recall Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and wit Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and within minutes everything was arranged. It's what you hope service will be but rarely experience. More
by pnh
Employees Worked With
March 02, 2020
Provided not only the service work needed, but pointed out items still in good working order. Suggested items to look into soon. Returned washed and vacuumed. out items still in good working order. Suggested items to look into soon. Returned washed and vacuumed. More
by Markbourdo
Employees Worked With
February 27, 2020
DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More
by CV
February 24, 2020
Isaiah provided me with great service. He was friendly, informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at th informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at the dealership and made sure my car was trine in the fastest bog time. I highly recommend Isaiah to the management of Lexus as an example of what I except from an employee of a Lexus Dealership. More
by lesespo
Employees Worked With
February 18, 2020
Visiting Santa Barbara from out of town I had my Lexus serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace serviced at DCH. Edward my service rep offered me a nice loaner car. The service technician found a problem with the water pump and wanted to replace it with a new one. It was an expensive repair and needed to be approved by the warranty auditor. Edward found me a “like Kind” loaner for the weekend and I was eventually approved to replace the pump. Edward matched a price I was given to drain and replace transmission oil by an independent service.. I’m happy with the service. The service provider went out of their way to provide excellent customer service. More
by Robisonoma
Employees Worked With
February 14, 2020
Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More
by foxc142004
Employees Worked With
