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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
453 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 453 reviews
May 10, 2013
Found the entire experience easy and have already recommended the dealership to two other people in my area and will continue to do so in the future. recommended the dealership to two other people in my area and will continue to do so in the future. More
by cagma
Employees Worked With
May 06, 2013
Service has always been fast and courteous at this dealership. Although servicing at dealerships is always more expensive, the experience and quality of work are great. I also trust Lexus mechanics mo dealership. Although servicing at dealerships is always more expensive, the experience and quality of work are great. I also trust Lexus mechanics more as I have a hybrid vehicle. More
by bcov612
Employees Worked With
April 28, 2013
I can't go into all the details of my recent purchase at DCH Lexus Santa Barbara, because no one would believe how amazing it was. Let me just say this dealership is typical of the best of the Lexus deal at DCH Lexus Santa Barbara, because no one would believe how amazing it was. Let me just say this dealership is typical of the best of the Lexus dealer experience. I have visited a dozen dealers during my travels around the country on business, and have bought three Lexus from Joe Green when he was at DCH Oxnard. I am still amazed at the level of customer service exhibited by virtually all Lexus dealers. DCH Santa Barbara is no exception. Joe Green has this cool, laid back persona that makes him a pleasure with whom to deal. Abby is a creative, very smart, seasoned veteran who really knows her product. Each employee I encountered was pleasant, helpful and professional. The dealership is not large but the showroom looks great and is well appointed. Lexus is the Nordstrom of the car business and DCH SB is a fine representative of the brand. I'm already planning my next car purchase with Joe! You only have to go to a second or third tier dealership to see the difference. (And, no, I do not work at DCH SB!) More
by FrankCowan
April 19, 2013
I went into this dealership expecting to buy a new car but ended up just so happy I came to this dealership. I am 64 and have bought many cars but Joe Green just made it a pleasure. This is no mean Joe Gr but ended up just so happy I came to this dealership. I am 64 and have bought many cars but Joe Green just made it a pleasure. This is no mean Joe Green, he listened!!! which very few salespeople do, and then he delivered the perfect car, a great price, a fair trade-in and overall, just a great experience. I would recommend Joe to anyone looking to buy a Lexus, this is my 4th Lexus, what a combination - a great car and a great salesman. No bad mouthing the competition, no playing games on price, no haggling over the trade-in and delivering what he promised. More
by aleclilburn
Employees Worked With
Joe Green
April 10, 2013
I am a semi-retired professional person. I rate DCH Lexus of Santa Barbara and, especially its employee, Joe Green the highest rating possible! In early- January 2013, I had an urgent need for a good and rel of Santa Barbara and, especially its employee, Joe Green the highest rating possible! In early- January 2013, I had an urgent need for a good and reliable used vehicle after my previous car failed. Mr. Green and his colleagues structured a unique deal that met my needs in terms of costs, service and comfort ... and at relatively low profit to DCH Lexus. Perhaps more important, because it was difficult to find financing for a 10+ year old used vehicle (even with exceptionally low mileage), Mr. Green and his colleagues showed uncommon and extraordinary patience during the period that I needed to arrange for private financing. The dealership also is to be lauded for its showroom and service area amenities! The environment definitely is inviting. Kudos to Mr. Green and DCH Lexus of Santa Barbara Roulette Wm. Smith PhD More
by ipisht
Employees Worked With
Joe Green
January 17, 2013
I was over joyed to work with such a great dealership. My husband and I have owned quite a few cars, including 6 right now. So we have dealt with a number of dealerships. DCH WAS BY FAR THE BEST DEALERSHI My husband and I have owned quite a few cars, including 6 right now. So we have dealt with a number of dealerships. DCH WAS BY FAR THE BEST DEALERSHIP WE'VE EVER BEEN TO. No fussing over price, we got a fantastic deal on our used vehicle, the staff were all very professional, nice, easy going people. Our purchase was as smooth as it could be for a busy Sunday 2 days before Christmas. I look forward to working with DCH again, and will gladly drive the 100 miles to do so. More
by Mrs.T.Elliot
Employees Worked With
Tina
January 09, 2013
They delivered on their promise. Professional. Courteous. Responsive. I hope the owners appreciate the level of expertise and enthusiasm Mike Weinzimmer has for the Product and the Dealership he represents. Responsive. I hope the owners appreciate the level of expertise and enthusiasm Mike Weinzimmer has for the Product and the Dealership he represents. We followed him over from another Lexus dealer. Sally went the extra mile (literally) to secure the exact model we wanted. Ron approved the deal with no hassles and Glauco topped the whole experience off with a delightful detailed explanation of all the features. This was the best purchase experience I've ever had. Bravo, Bravo DCH Lexus of Santa Barbara. More
by Bill Wallen
January 03, 2013
Service Outstanding.... Judy Williams and Edward Simeon are more than fantastic...They make one feel so comfortable that nothing is too much trouble..... So pleased that DCH Lexus Santa Barbara is now in are more than fantastic...They make one feel so comfortable that nothing is too much trouble..... So pleased that DCH Lexus Santa Barbara is now in Santa Barbara I can only give high praises and ratings...(and.. my car loves them too :-) More
by barbpot
Employees Worked With
December 29, 2012
I have been a Lexus owner for a few years now and was so pleased when DCH opened a dealership in Santa Barbara. I have had the pleasure of working with Edward Simeon since the opening of this location and I pleased when DCH opened a dealership in Santa Barbara. I have had the pleasure of working with Edward Simeon since the opening of this location and I cannot say enough about his superior level of customer service. Although there may not be a lot of work to be done on my vehicle when it is in for service, Edward has treated me with the utmost respect and has gone above and beyond to ensure that my needs were met and that I was well taken care of. I can see how hard he works and how well he interacts with other customers. I am pleased to know that I am one of the many happy customers he serves. It is always a delight to see Edward when I bring my vehicle in for service and I am honored to give him my highest recommendation. More
by gkpapa
Employees Worked With
December 20, 2012
To Edwards boss, I would like to extend a special To Edwards boss, I would like to extend a special thank you for have such an amazing employee in Edward Simeon. I am still a customer of Lexus bec To Edwards boss, I would like to extend a special thank you for have such an amazing employee in Edward Simeon. I am still a customer of Lexus because of his patients, gratitude and exceptional effort to me as a customer first. He has always been so helpful. Together with Tony (tech guy) they have done more for me with answers instead of a run around on my car that I have been dealing with since I bought it. I can not thank them, you or the SB Lexus dealership as a whole - I am looking forward to picking up my car and if anything further needs addressed SB Lexus will have my services. I wish you a safe and happy holidays. Sincerely, Dawn Luu More
by Dawnluu
Employees Worked With
