Ken Garff Lexus of Santa Barbara

Well where to we begin, Danny is service set us straight on our current car before today. Lauren followed up the lead to make sure we were happy, sent us to Mark Sherman who sold us our new pre-owned fabulo on our current car before today. Lauren followed up the lead to make sure we were happy, sent us to Mark Sherman who sold us our new pre-owned fabulous new car and the Sales Manager with great glasses who I now can't remember his name, well he's a great sales manager and if I ever needed a job it would be an honor to work with this great team. Court in finance was superb as well, straight to the point, we didn't want any fluff and got excellent closure. Our experience was nothing but great, no pressure, solid all the way around and we are happy to finally be able to buy a Lexus in Santa Barbara and get the greatest care for it by the greatest staff ever. I know that I will still have a few questions and I know that Mark will be right there for us along with his great team. I can't say enough great words about this great new dealership that has long been due in Santa Barbara. This is is second Lexus purchase and we are hooked. Thanks for everything. More

DCH Lexus of Santa Barbara is fantastic. I know Lexus produces high quality, reliable vehicles but I was still cautious in choosing our new Lexus. The reason is that I have a history of back problems wit produces high quality, reliable vehicles but I was still cautious in choosing our new Lexus. The reason is that I have a history of back problems with car seats. Twice I have bought new cars that initially seemed comfortable only to discover that they gave me back aches on longer drives. Because of these costly experiences, I visited DCH numerous times for test drives and lengthy "test sits" to determine which model and seat worked best. During these visits, I had the pleasure of dealing with both Glauco Pergolizzi and Mark Sherman as sales associates. Glauco and Mark were patient, knowledgeable and helpful. In fact, everyone I encountered at DCH was friendly and helpful. There was no pressure to make a decision and the staff was sensitive to my situation. Because the atmosphere was so pleasant, these visits to the dealership were actually fun. Upon finally deciding upon an RX 350, the managers Sally and Ron sealed the deal by offering a good value for our trade as well as a fair selling price for the new vehicle. They located an RX with the exact colors/options we preferred and promptly arranged for delivery the next day. Even though it was a holiday, Mark stayed late to make certain the new vehicle delivery process was complete. The final result is that we love our new Lexus. It is surprisingly fun to drive, and the seats are eminently comfortable. As for the dealership and staff...they are top notch. DCH Lexus provides an exceptional sales experience to match their excellent product. I enthusiastically recommend DCH Lexus of Santa Barbara. Walt M. Santa Barbara, CA More

Although this is a relatively new dealership, my experience has been truly outstanding both in sales and service of my Lexus automobiles. I happen to own two Lexus vehicles; a 2010 RX-350 and a 2006 experience has been truly outstanding both in sales and service of my Lexus automobiles. I happen to own two Lexus vehicles; a 2010 RX-350 and a 2006 SC-430. Each and every time I have visited this dealership, the employees are always welcoming, friendly, professional and accommodating. As a Federal Government manager most recently living and working in the Washington, D.C. area, I have had occassion to have vehicles serviced at several Lexus dealerships in Maryland and Virginia. I can honestly say that both DCH Lexus of Oxnard and more recently, Santa Barbara, have always provided me the best service I have had over the more than 15 years I have owned Lexus vehicles. I ave and wll continue to recommend them to all my friends, family memebers and colleagues. Adolph A. Mitchell More

I just love Lexus customer service. I realize this Santa Barbara dealership is new, but they sure had their stuff together. I worked directly with Dana Ochoa in the purchase of my new CT200h and couldn't ha Barbara dealership is new, but they sure had their stuff together. I worked directly with Dana Ochoa in the purchase of my new CT200h and couldn't have asked for anyone better to work with. Not only was she knowledgable of Lexus and the models, her genuine character and sincerity are prime examples of what exceptional customer service is. Thank you again to Dana and the DCH Team in SB! More

my name is carlos castillo and i worked for a local dealership for 47 years till i re tired so dealing with auto people is something i know and recently i walk into DCH of SANTA BARBARA looking at a dealership for 47 years till i re tired so dealing with auto people is something i know and recently i walk into DCH of SANTA BARBARA looking at a used 2009 lincoln MKS i stated working with TINA FLORES and let me tell you she was always honest straight foward and keep her word on everything she promise i was also impress how clean the dealership was and also how friendly all the staff was, thank u TINA im very happy with my car and to all the dealership thanks again More

Dana Ochoa was fabulous and did a wonderful job in my car purchase. She was friendly and very knowledgeable about Lexus products and went the extra mile to be sure that I was fully satisfied with my new Lex purchase. She was friendly and very knowledgeable about Lexus products and went the extra mile to be sure that I was fully satisfied with my new Lexus E350. Daniel Ambriz also was very helpful in making certain that the Blue Tooth connection to my I Phone was working correctly and insured that all the settings were in order. I must say that I have never received the great service that I received from your Lexus team from any prior automobile dealer and I have had good cars like Mercedes and BMW. I must say that the Lexus is the very best auto I have ever driven and owned. Thank you. Rich Whiston More

Abby Gaetz was great! We looked at a few new models and she also offered a fair price for my 2008 es350 when I do come back for my next service. I think its going to be a silver 460ls. she also offered a fair price for my 2008 es350 when I do come back for my next service. I think its going to be a silver 460ls. More

I went into the dealership to check it out since I have heard from a couple of my friends that Lexus is now opened in Santa Barbara. I spoke to Abby who was friendly and very informative during my visit. S heard from a couple of my friends that Lexus is now opened in Santa Barbara. I spoke to Abby who was friendly and very informative during my visit. She was very knowledgeable of the inventory on hand, especially on the hybrid models, in which I have an interest in. She provided with the different options that are available in trying to fit my needs. I felt comfortable speaking with her and not forced to make any rash decision as I have experienced in other dealerships. More

I saw Abby at Lexus of SB and she was great. She had a no pressure attitude and was very knowledgeable about the cars. She spoke spanish which was a plus for my family and I had an enjoyable experience over pressure attitude and was very knowledgeable about the cars. She spoke spanish which was a plus for my family and I had an enjoyable experience over all:) Thanks Abby! More

I took my grandfather's 2005 Lexus LS 430 in for service, as I getting ready to sell it for him. The car only had 25,000 original miles, but the maintenance records on the vehicle are unclear. Coby did a gre as I getting ready to sell it for him. The car only had 25,000 original miles, but the maintenance records on the vehicle are unclear. Coby did a great job of listening to me, and suggested a cost-effective service to me. Once it was discovered that new brakes were needed, he exceeded my expectations in both price and customer service. It was frankly very refreshing to be taken care of like that, and it was the best service I have ever had at a dealer. More