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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

not yet
rated
424 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 424 reviews

December 20, 2012

To Edwards boss, I would like to extend a special To Edwards boss, I would like to extend a special thank you for have such an amazing employee in Edward Simeon. I am still a customer of Lexus bec More

by Dawnluu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
Dec 21, 2012 -

Ken Garff Lexus of Santa Barbara responded

Ms. Luu, We sincerely appreciate that you took the time to publicly commend our Service Consultant, Edward, and Lexus Certified Technician, Tony. You deserve nothing less than straightforward answers and quality workmanship, and we are committed to assuring that you receive just that each and every time you service with us. Congratulations on reuniting with your Lexus and Happy Holidays from the whole DCH Lexus of Santa Barbara Team!

December 16, 2012

We were very pleased with the service we received from everybody at this dealership, it made buying a car a good experience and we are very pleased with this vehicle. We really enjoyed working with Glauco More

by Pete Healey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi, Michael Weinzimmer
Dec 21, 2012 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the positive feedback. Everyone, Glauco especially, works to make every moment worth your while. Congratulations on your new car and please come back and visit soon!

December 12, 2012

I never wanted to go to a dealership for service until I met the folks here at Santa Barbara Lexus. Not only are they knowledgable and experts about the cars they handle, they are also super cordial and gen More

by isegalove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
Dec 21, 2012 -

Ken Garff Lexus of Santa Barbara responded

Reviews like these do more than any commercial ever could. Thank you for allowing us to earn your business and, furthermore, your trust. At the heart of our exchanges with you is appreciation: we value you and appreciate that you recognize our value -- it's a wonderful dynamic! We will be sure to pass along your praise to Ed and Judy and promise to keep you and your Lexus (old or new) driving happy!

September 26, 2012

I cannot say enough positive comments about my non-pressured experience buying my first Lexus in Santa Barbara. From the test drive with my most knowledgeable sales rep, Glauco Pergolizzi, to meet More

by Jo Pfeiffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi
Dec 21, 2012 -

Ken Garff Lexus of Santa Barbara responded

It is precisely this enthusiasm that motivates us to do even more for our customers. Thank you for highlighting all of the things you love about us! We look forward to impressing you for many years to come!

September 10, 2012

My wife Valeri and I had the pleasure of dealing with both Mark Sherman as sales associate and Ron Goodwin the Sales manager who pitched in to do the financing because it was so late. They were a pleasur More

by rcopperman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Sherman, Mark Sherman
Sep 20, 2012 -

Ken Garff Lexus of Santa Barbara responded

Dear Randy and Valeri, the pleasure was ours! We appreciate the opportunity to have shown you the DCH Lexus way of doing business--from our people to our environment and processes, we're all about making your visits with us memorable. We will pass along your praise to Mark and Ron! Heppy travels in your new Lexus (we look forward to the next time they bring you here)!

September 07, 2012

The entire staff was very professional. It was such a smooth and easy process. We had gone in to test drive the GX460 and ended up buying it that day. I would definitely recommend this dealership. More

by ecast23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Flores
Sep 20, 2012 -

Ken Garff Lexus of Santa Barbara responded

Thank you so much for your review and recommendation. Would you like to be the poster child for our dealership? ;-) Congratulations on your GX and looking forward to serving you, your family and friends in the future!

September 01, 2012

I just stopped in the new Santa Barbara Lexus dealership to check out the 2012 CT hybrid. I currently drive an SUV and I've been researching the car as to amenities and mpg. I wanted to stop by with my ki More

by cjanka
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
no one helped me
Sep 20, 2012 -

Ken Garff Lexus of Santa Barbara responded

Dear Cjanka, I’m sorry that we were unable to reach you via private message shortly after you posted your review. At DCH Lexus of Santa Barbara we strive to help every customer that comes to us in a timely fashion and it is distressing to learn that we fell so short of our expectations as well as yours. Please give us the opportunity to work with you to resolve any issues with your experience at our dealership and show you that we truly value you as a customer. I would like to invite you to contact me at your convenience either through private message on this site or by calling me at (805) 979-3600. Thank you, Sally Smeed, General Sales Manager.

August 30, 2012

My many compliments to Dana Ochoa, my salesperson, and My many compliments to Dana Ochoa, my salesperson, and the others cited above, who handled the entire process with the utmost professionalism. I More

by Filmmaker1225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
Sep 20, 2012 -

Ken Garff Lexus of Santa Barbara responded

We aim to please! Thank you for your candor; we're glad to know that our team met your needs with a smooth, enjoyable experience, respecting your time with the right balance of information and expedience---as you experienced, our sales consultants are well-versed in the various makes and models of pre-owned vehicles on our lot, and always ready to spend as much (or as little) time as you need. Thank you for choosing us and happy eco-friendly driving!

July 23, 2012

I first met Danny, Edward, Christian and Joe at the Oxard location when we bought our first RX. 2005. These guys are absolutley fantastic. This is actually the third RX we have bought from Joe Green. I li More

by gr8Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon, Joe Green, Christian Napoles
Jul 23, 2012 -

Ken Garff Lexus of Santa Barbara responded

Talk about customer loyalty! Thank you for giving us a chance all those years ago, and furthermore for making the trip to continue to work with your favorite teammembers! We're honored to know that we've built up a trust worthy of your requests for advice--and glad to know that we continue to impress you! Congratulations to you both and thank you for the compliments on our dealership! Please feel free to call or drop in whenever you're in the area and let us know how you're doing!

July 13, 2012

My purchase of the new Lexus was the best experience I've had when buying a car. The car is everything I could ask for and the three people I delt with were fantistic and a pleasure to work with. Especially More

by melnan3742
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Green
Jul 23, 2012 -

Ken Garff Lexus of Santa Barbara responded

Thank you for allowing us to be of service! It's important to us that our customers go home with the vehicle that resonates best with them---that's why we take the stance that our consultants are here as expert resources to help as you come to find "your" car. With that, congratulations and thank you again for the great recommendations! We will pass your praise along to our team, and look forward to taking great care of whomever your refer to us!