Ken Garff Lexus of Santa Barbara

The customer service we received was excellent. The staff were friendly, knowledgeable and responsive. The atmosphere was comfortable and there was no sales pressure. It was a pleasant experience overall. were friendly, knowledgeable and responsive. The atmosphere was comfortable and there was no sales pressure. It was a pleasant experience overall. More

Was no pressure, only information and direction I guided. When they knew what I wanted they went out of way to do as a team When they knew what I wanted they went out of way to do as a team More

This was the most pleasant new car buying experience that I have ever had. Mark Sherman was more like a friend than a sales person. He was always cheerful, friendly, informative, and very patient with me. I I have ever had. Mark Sherman was more like a friend than a sales person. He was always cheerful, friendly, informative, and very patient with me. I never felt any hard sell or pressure. The same goes with Sally Smeed and Michael Weinzimmer. I was extremely happy with the price I paid for my new 2014 Lexus ES350. The entire Lexus of Santa Barbara facility was fresh, clean, and comfortable (great coffee). I will definitely recommend DCH Lexus of Santa Barbara to my friends. Vincent L Whitney lee.whitney@verizon.net More

Jo Green and Danny Ambriz are the BEST sales and service guys I've ever worked with. With out those two guys, there WOULD NOT BE A Lexus of Santa Barbara. Thank you. :) guys I've ever worked with. With out those two guys, there WOULD NOT BE A Lexus of Santa Barbara. Thank you. :) More

Phuong was extremely helpful. Explained that they would need to keep my car for at least a couple days but that it was covered under warranty. He provided a very nice loaner car, for which I was grateful. need to keep my car for at least a couple days but that it was covered under warranty. He provided a very nice loaner car, for which I was grateful. I have had nothing but great service at Lexus of S.B. Thank you. More

clauco was extremely helpful funny and kind and patient with helping me making my decision to buy or lease a car. in the end i leased the car and drove away a happy customer:) with helping me making my decision to buy or lease a car. in the end i leased the car and drove away a happy customer:) More

I recently purchased a used vehicle from this dealer via the internet. At first I was very hesitant/skeptical to make such a huge purchase via the internet on a car that I hadn't seen or driven yet. (I li the internet. At first I was very hesitant/skeptical to make such a huge purchase via the internet on a car that I hadn't seen or driven yet. (I live in Nor. Ca.) After doing a lot of internet research this was the best deal in California!! Then I spoke with Joe Green (internet manager) he put all my fears and anxieties about purchasing a car online at ease. After some slight negotiations, this was by far the EASIEST, most HASSLE FREE car purchase I have ever made. The whole transaction took less than 15 mins.!!! The paper work was sent overnight, so I was able to sign everything prior to picking the car up. Once I arrived at the dealership, I handed over the papers, were given the keys and drove off the lot, again in less than 15 mins!!! Joe and everyone at DCH Lexus of SB went above and beyond the car buying experience. I would defiantly recommend this dealership to anyone looking for a easy going, hassle free car buying experience. Keep up the GOOD WORK DCH Lexus of Santa Barbara!!! Thank you. More

Very upfront, friendly and efficient. I was cautious at first due to bad experience with other dealers, but the whole process with Joe, Mike, and Sally couldn’t have been more smooth. They went above and b first due to bad experience with other dealers, but the whole process with Joe, Mike, and Sally couldn’t have been more smooth. They went above and beyond to consider my best interest and gave very sound advice. I’m very happy with the experience and will definitely recommend them to my friends. More

I just want to say that the experience that my wife and I had at Lexus of Santa Barbara was great, everyone we dealt with was very friendly and helpful, even to the point of selling us the car that Sally Sme had at Lexus of Santa Barbara was great, everyone we dealt with was very friendly and helpful, even to the point of selling us the car that Sally Smeed had ordered for her own use, now that's what I would say is going above and beyond. So thank you all. More

We brought our car in for its 10,000 mile service. Derek is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outsta is the employee we dealth with. He was outstanding, he gave us his full attention when we talked with him, he was courteous, his attitude was outstanding. This is why we brought a Lexus. We had heard customer satisfaction is number one with Lexus and it shows. Thank you Derek for all your help. Fred and Mary Herr More