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Ken Garff Lexus of Santa Barbara
Santa Barbara, CA
452 Reviews
You might expect a car company’s top priority to be cars, but not at Lexus of Santa Barbara. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 AM
Sunday Closed
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Showing 452 reviews
June 26, 2025
Professional, courteous and "friendly" throughout the process. First time I walked away from a car dealer, not thinking I was somehow screwed. process. First time I walked away from a car dealer, not thinking I was somehow screwed. More
by garyb925
Verified Customer
June 26, 2025
I love shopping with Jonathon. He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. ver He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. very responsible. I got a best deal with him. He helped me a lot. The only reason I bought a car from Santa Barbara Alexa because he’s the best and I love shopping at Santa Barbara Lexus. I’m very happy feeling very special. Thanks for all the help and love. More
by paul.singh6137
June 25, 2025
Lexus made my first (complimentary) service easy and convenient. Excellent service, quick turnaround .. love the car and now love the service support! convenient. Excellent service, quick turnaround .. love the car and now love the service support! More
by liepman.andy
Employees Worked With
Forget his name, not one of the above.
June 25, 2025
Bought an L-Certified SUV. Staff very friendly. Good communications. No high pressure to buy. Transaction was quick. Price was very competitive and worth the drive. Staff very friendly. Good communications. No high pressure to buy. Transaction was quick. Price was very competitive and worth the drive. More
by blumerz
June 24, 2025
Could Not have been better. Juan, Jonathan and Ezequiel were so amazing. We will recommend your dealership to our friends and family. Juan, Jonathan and Ezequiel were so amazing. We will recommend your dealership to our friends and family. More
by blazer90815
Employees Worked With
Juan, Jonathan and Ezequiel
December 18, 2023
A high-end dealership with a good staff and inventory. We bought a used Mercedes Benz E400 for top used-car price, but had low mileage so we were happy with the deal, and the sales staff. HOWEVER, their We bought a used Mercedes Benz E400 for top used-car price, but had low mileage so we were happy with the deal, and the sales staff. HOWEVER, their F&I man was very pushy and borderline annoying. We PAID CASH and had no use for his spiel. One of the "features" this dealership promotes is installing each of their vehicles with a theft tracking device, whether you want it or not (no extra cost). OK... we were told of its benefits, what do we seniors know? A few months later, we took our Mercedes into our local dealer because the car had infotainment controller and navigation issues. As it turned out, the "free" tracking device the Lexus dealer installed completely interfered with the Mercedes computer programming and we had to upload a new system while they ripped out the TheftPatrol device. This cost us well over $500 and two days of our car being diagnosed. DO NOT ALLOW THIS DEVICE TO BE INSTALLED ON YOUR CAR. I called Lexus to complain, they obviously didn't research this. More
by grove711
Employees Worked With
Abby was offans her associate worked the sale.
October 02, 2023
Purchase was good. Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been Post support was terrible. Dealership did not disclose KNOWN issue with vehicle and has not offered an acceptable resolution. Communication has been bad/absent. Issue went up to General Manager without resolution. Dealership could have easily and inexpensively fixed the issue, but GM would rather save a nickel than have a life-long customer. Very disappointed in what started out as a great experience. More
by Ktodd005
