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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

not yet
rated
424 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 424 reviews

November 28, 2017

Great experiencia Tuve un a gran experiencia con Aaron Vázquez vengan a verlo Número uno. El les va conseguir un gran precio.contact a Aaron por su compra. More

by Raul12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Vazquez
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this five-star review! We are so pleased to hear Aaron was able to get you a great price on your vehicle. Aaron and everyone here at DCH Lexus of Santa Barbara appreciates your recommendation!

November 28, 2017

Hassle free good service I switched to Lexus and haven’t looked back thank you to the whole Lexus team Especially Isaiah you were very helpful with servicing my vehicle More

by Biggie805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaiah Figueroa
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this five star review! We couldn't be happier to hear you are so satisfied with your Lexus and the service we have provided you. We will be sure to pass your compliments on to Isaiah!

November 28, 2017

The best experience I had. They came out and picked up my car and left a loaner to drive in the mean time while my car was being serviced. There professional and courteo More

by abarca805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to leave us a review! It is great to hear you had such a positive experience working with our service department. Providing loaner vehicles, including a car wash, and working efficiently are just some of the ways we make the process as easy as possible. We appreciate your recommendation!

November 27, 2017

Phung was above and beyond.. He was the one whose taking care of my daughters car, when he was working on another DCH. We followed him and still being treated very well. More

by Esto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Tumbunkon., Edward Simeon, Phuong Pham, Efrain Lopez
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Esto, thank you for this great review! Phung will be so grateful to hear you and your daughter are such loyal clients. We look forward to working with you again soon!

November 24, 2017

Great all the way around It’s obvious from the time you walk into the dealership that they care and trying to give you the best service, financing and sales experiences they c More

by Bigo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi, Derek Bishop, Sam Tokhi
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the five stars and kind comments! We completely agree with your observations and we are so grateful for customers, such as yourself!

November 19, 2017

25 thousand check up The service was excellent They said one hour and a half it was done to the minute in my business that means a lot we asked to be dropped off at a rest More

by william
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not that I know of, Diana Lopez, Isaiah Figueroa
Nov 29, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for leaving this terrific review, Bill and Judith! We are so pleased to have exceeded your expectations with professional and efficient service! Sincerely, Alex Ayyoub General Manager

November 09, 2017

Amazing I originally came in for a recall on my 2010 IS250, Derek was great, he explained everything, made sure I was taken care of and made sure I understood More

by USAFwife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Derek Bishop, Aaron Vazquez
Nov 13, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thanks for this great review! I am so pleased to hear that you had an excellent experience with Aaron and Sam. Your compliments will be passed along to them, and I hope that we can take care of you again soon! Enjoy your new car!

November 07, 2017

Wonderful Service, always accommodating! DCH Lexus of SB is so great to work with. I always work with Edward and he is really one of the best. He understands my needs and is always willing More

by Kitty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon, Efrain Lopez
Nov 09, 2017 -

Ken Garff Lexus of Santa Barbara responded

Kitty, thank you for this five star review! It is great to hear you have enjoyed working with Edward. Everyone here at DCH Lexus of Santa Barbara works to make the customer experience as positive and hassle-free as possible. We appreciate your recommendation!

November 05, 2017

Amazing car buying experience Just worked with Abby Gaetz at DCH Lexus Santa Barbara to purchase a 2017 Lexus RX 350. She was professional, knowledgeable and friendly. We noticed More

by Cindi k
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
Nov 06, 2017 -

Ken Garff Lexus of Santa Barbara responded

Cindi, thank you for the great review of your experience working with Abby! Please enjoy your new RX 350!

October 31, 2017

Great experience. Very happy with our sales person Had Abbie for our salesperson and couldn't have been happier. Knowledgeable, patient and professional are all words we use to describe her. Would reco More

by Markk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
Nov 01, 2017 -

Ken Garff Lexus of Santa Barbara responded

Abbie will be so pleased to hear that you enjoyed working with her! We appreciate the great review and your recommendation! Sincerely, Alex Ayyoub General Manager

Nov 01, 2017 -

Markk responded

The reason for no response on "quality of work". Wasn't Abby, she was 5 star, I thought it was for the service dept and being a NEW car, we haven't experienced that dept yet!

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