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Ken Garff Lexus of Santa Barbara

Santa Barbara, CA

not yet
rated
424 Reviews

350 Hitchcock Way

Santa Barbara, CA

93105

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Showing 424 reviews

February 01, 2018

Great service DCH Lexus SB service was great as usual, plus appreciate the use of a loaner Lexus while mine is being serviced. I trust their mechanics and service p More

by steve1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
Feb 02, 2018 -

Ken Garff Lexus of Santa Barbara responded

Steve, thanks for the 5-star review! We're glad you enjoyed your experience with us and look forward to seeing you soon!

January 20, 2018

Great service and support Took car in to replace airbag and they couldn't have been nicer gave us a new car loaner and picked our car up and returned it and it was a really goo More

by Jamesbrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
Jan 22, 2018 -

Ken Garff Lexus of Santa Barbara responded

We're glad we were able to replace your airbag and that you enjoyed the process. Thanks for the five stars. We hope to see you again.

January 15, 2018

DCH Lexus of Santa Barbara Overall, the dealership has shown it's commitment to excellence. We had some missing parts issue but it was resolved promptly. I hope they keep it up. More

by Shiladitya Sen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain Lopez
Feb 01, 2018 -

Ken Garff Lexus of Santa Barbara responded

Shiladitya, thank you for taking the time to provide feedback on our dealership. I am deeply sorry to see you were not entirely satisfied with your experience. I assure you our dealership is committed to practicing transparent sales practices and treating our customers with the utmost respect. With that being said, I have tried reaching out to you a few times and have not heard back from you. I hope that you will give me a call at 805-324-6059 so that I can learn more about your situation and hopefully restore your faith in our dealership. I look forward to your call. Sincerely, Alex Ayyoub, General Manager

Mar 15, 2018 -

Shiladitya Sen responded

The issue is progress to be resolved. The dealership is providing a new key. Thaks for the excellent customer service.

January 08, 2018

A Pleasant Experience Abby and the team at DCH Lexus of Santa Barbara are so helpful and pleasant and always make the experience a positive one for me and my husband. We ha More

by Caren Sokol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abby Gaetz
Jan 10, 2018 -

Ken Garff Lexus of Santa Barbara responded

Thank you for such a wonderful review Caren, we are so happy that Abby was able to get you a car that works for you. Sincerely, Alex Ayyoub General Manager

December 31, 2017

Great Service and Customer appreciation We have had our Lexus for a year and an half,had two scheduled services done. Each time we were very pleased withe the service dept.and the fact they More

by donrose53@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Simeon
Jan 03, 2018 -

Ken Garff Lexus of Santa Barbara responded

We are so happy to hear that you have had great experiences with your service appointments! We appreciate the 5-star review and look forward to serving you again! Sincerely, Alex Ayyoub General Manager

December 28, 2017

Most helpful car salesperson ever! I just purchased my third Lexus in the past handful of years from DCH Lexus Santa Barbara. Tony Rucker and the team there went beyond my expectations More

by kschafer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Bishop, Tony Rucker
Jan 03, 2018 -

Ken Garff Lexus of Santa Barbara responded

We appreciate your continued business and your recommendation! It’s great to hear that Derek and our team always take great care of you! Thank you for taking the time to leave an awesome review! Sincerely, Alex Ayyoub General Manager

December 21, 2017

Great Service! DCH Lexus Santa Barbara is our favorite Lexus dealership - they are always so helpful and nice to work with. The service reps always treat us with ki More

by KT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phuong Pham
Dec 28, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this excellent review! Come back to see us again anytime! Sincerely, Alex Ayyoub General Manager

December 07, 2017

Always Great Service! We purchased a CPO RX350 from Bakersfield but we live in the Central Coast. So we have been taking our car to DCH Lexus of Santa Barbara for service More

by Kymberly F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaiah Figueroa
Dec 13, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for this excellent review, Kymberly! I am glad your experience with Isaiah was pleasant and easy. Enjoy your new RX350 and come back to see us again anytime! Sincerely, Alex Ayyoub General Manager

December 05, 2017

Great Service. The staff is friendly and helpful. They make you feel like a valued customer. Also the gentleman who picked up my car and returned it was very nic More

by jansend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Dec 06, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for taking the time to write us a five-star review! We are glad we could be of service.

November 30, 2017

Amazing customer service If you are looking for a new or used car I definitely recommend you stop by DCH Lexus. The staff are very friendly and helpful. You will not be disapp More

by Julisa88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glauco Pergolizzi, Sam Tokhi
Dec 01, 2017 -

Ken Garff Lexus of Santa Barbara responded

Thank you for the five stars and recommendation!

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