Ken Garff Lexus of Santa Barbara

Our car buying experience at Santa Barbara Lexus was excellent in every way - informative, no pressure, direct, fun and delivering exactly the car I wanted at a fair price. excellent in every way - informative, no pressure, direct, fun and delivering exactly the car I wanted at a fair price. More

I have used Lexus of SB for many years and have always been satisfied with the work! been satisfied with the work! More

Service was EXCELLENT as always! This team at SB Lexus is bar none..I am a customer for life now; I will trade in and purchase my next Lex from YOU! Thank you all Martin & Nicole f This team at SB Lexus is bar none..I am a customer for life now; I will trade in and purchase my next Lex from YOU! Thank you all Martin & Nicole for the lovely experience! I have been coming to you for the past few years for my Service..Jimmy won me over with his help & now Martin! More

I've been a client for the last 2 years and I love the customer service from this place, they treat me like family and they always care about me and my car, they understand the importance of having my car customer service from this place, they treat me like family and they always care about me and my car, they understand the importance of having my car in good condition More

Me trataron muy amable y raído hicieron un trabajo excelente trabajo se los recomiendo no se arrepentíran y un costo justo. excelente trabajo se los recomiendo no se arrepentíran y un costo justo. More

Easy price negotiation! Great delivery and financing process. They took good care of us during the test drive, identification of the vehicle to match our requirements, and m Great delivery and financing process. They took good care of us during the test drive, identification of the vehicle to match our requirements, and making a deposit. The waiting period for delivery however needed better communication. It was difficult getting ahold of the sales staff to provide updates on the vehicle delivery date. Once the vehicle was delivered the delivery service was excellent. Overall it was a good deal and a great experience. More

Everyone at this dealership is very kind. I felt like they worked with me to get into a beautiful car. The only complaint that I have is that I was expecting to buy a white SUV. What I walked I felt like they worked with me to get into a beautiful car. The only complaint that I have is that I was expecting to buy a white SUV. What I walked out to was the total opposite. It was a black SUV. I just stood there in shock. I did check out the vehicle and gave it a chance. So I would suggest that whoever is in charge of their website to keep up on the photos. More

Great service and easy to schedule appointment. You Evan washed car. I would go back to you for service. You Evan washed car. I would go back to you for service. More

My service writer was very attentive he informed me of the necessary services to keep my car in good condition I will recommend my dealership to friends and family thank you for the Great Work the necessary services to keep my car in good condition I will recommend my dealership to friends and family thank you for the Great Work More

We made a. cash purchase of an in-stock NX450h+ They agreed to a discount of $2000 after saying they are not offering any discounts on that model. After moving t cash purchase of an in-stock NX450h+ They agreed to a discount of $2000 after saying they are not offering any discounts on that model. After moving the cash to my bank the full payment was done on. Tuesday 7/29 or Wednesday 7/30. On. Thursday the 31st we received a email from Lexus of Santa Barbara that they were offering $5000 off invoice on all in-stock vehicles. When I discussed this with the salesperson and general manager, they said we were not supposed to get the email and it was the fault of corporate. Thy did not deny they were aware of the promo at the time of our purchase. They denied any compensation. The is our 4th Lexus from this dealer. I believe the proper way to do business would be to make us aware of the promotion and reflection in our purchase. We received the same email offer from other dealers shortly after Santa Barbara including your store in Oxnard. My only recourse is never purchase another vehicle from your dealers and to tell anyone who I know is looking at Lexus not to chose those dealers. More