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Ken Garff Kia Bell Road
Phoenix, AZ
511 Reviews
At Ken Garff Kia Bell Road, We Hear You. You might expect a car company’s top priority to be cars, but not at Ken Garff Kia Bell Road. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 511 reviews
March 17, 2011
First contact was made through the internet where the sales rep (Richard) verified the price and all fees. I specifically asked if there were any "paint warranty" or any other weird mandatory fees and wa sales rep (Richard) verified the price and all fees. I specifically asked if there were any "paint warranty" or any other weird mandatory fees and was told no. My husband gets in the financing department (I wasn't there) and the finance guy added $800 in paint warranty/window etching fees. He says this is mandatory and there is no way to take it off. At that point, my husband should have walked, but he didn't, he signed the papers. Lucky for me, I was required to sign the loan documents. So, I went back the next day trying to understand the additional fees and trying to get them removed. At first Tim played the "we'll switch out the paint warranty fee for a car warranty fee" game. I wasn't interested because the vehicle was still under the bumper-to-bumper warranty. After about 30-mins of pretending to try and "make this better" for the customer, he told me point-blank that we "have a final contract, and there is nothing I'm going to do to change it". I told him that I hadn't signed the loan documents and he was mistaken. I wish I had a recording of the look on his face. He said "what did you want again?", and I said "I want the paint warranty and window etching fees removed", and wouldn't you know....those fees AREN'T mandatory. They were removed and I was out the door in five minutes with the price I wanted to pay. They played the classsic bait (sales) and switch (financing) and aren't a dealer I would recommend for somebody that is looking for a good experience. Though I did get a great price on the vehicle once the fees were removed. More
by alexisrater
Employees Worked With
Richard (Sales), Tim (Financing)
