Ken Garff Kia Bell Road

I went to Big Bell Kia on 3/18/11 because I saw an internet advertisement for a good deal on a Sedona minivan. The picture on the advertisement just showed a generic picture; not the specific van that internet advertisement for a good deal on a Sedona minivan. The picture on the advertisement just showed a generic picture; not the specific van that I wanted. Oh well. I got there and spoke with Bait-and-switch artist/car-salesman Tony Sol. He tried to sell me a bunch of different minivans without first checking if this one was still there. Then he checked around and found the "someone else had taken it home to see if they wanted to buy it." Then they dug out a handful more minivans that weren't nearly as good a deal as the one on the internet, so I left and Tony told me to call the next day to see if it was back yet. I called the next day and talked to a random guy at the dealer who "verified" that it was still there. I called the day after that and asked Tony specifically if the vehicle was there and again it was confirmed that the vehicle was on the lot. I showed up about two hours later and Tony was busy so I went to go look for it while I waited. It wasn't anywhere to be found. When Tony finally was available we walked around and still couldn't find it. Tony suggested that it was in the service shop, which was closed on Sunday, and apparently nobody in the entire building had a key to the service shop, (which is probably a huge fire hazard, by the way.) I called back the next day and Tony keeps swearing that he'd seen it on the lot on Saturday, but still there's no sign of the vehicle. Salesman Tony Sol and his dealership are apparently a team of bait-and-switch con artists. Steer clear. More

First contact was made through the internet where the sales rep (Richard) verified the price and all fees. I specifically asked if there were any "paint warranty" or any other weird mandatory fees and wa sales rep (Richard) verified the price and all fees. I specifically asked if there were any "paint warranty" or any other weird mandatory fees and was told no. My husband gets in the financing department (I wasn't there) and the finance guy added $800 in paint warranty/window etching fees. He says this is mandatory and there is no way to take it off. At that point, my husband should have walked, but he didn't, he signed the papers. Lucky for me, I was required to sign the loan documents. So, I went back the next day trying to understand the additional fees and trying to get them removed. At first Tim played the "we'll switch out the paint warranty fee for a car warranty fee" game. I wasn't interested because the vehicle was still under the bumper-to-bumper warranty. After about 30-mins of pretending to try and "make this better" for the customer, he told me point-blank that we "have a final contract, and there is nothing I'm going to do to change it". I told him that I hadn't signed the loan documents and he was mistaken. I wish I had a recording of the look on his face. He said "what did you want again?", and I said "I want the paint warranty and window etching fees removed", and wouldn't you know....those fees AREN'T mandatory. They were removed and I was out the door in five minutes with the price I wanted to pay. They played the classsic bait (sales) and switch (financing) and aren't a dealer I would recommend for somebody that is looking for a good experience. Though I did get a great price on the vehicle once the fees were removed. More