Ken Garff Kia Bell Road

My service department guy is James. He was great, very pleasant, knowledgeable & he really went that extra mile. pleasant, knowledgeable & he really went that extra mile. More

The work done was quickly, and hopefully good quality. But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRA But after leaving, I noted the window sticker gave a 5000 mile/6 month oil change interval. KIA, in their owners manual, TO COMPLY WITH THEIR WARRANTY, recommends a 7500 mile/12 month interval. I called and pointed this out to the service adviser. He didn't know what the Kia recommendations were. And he tried making other invalid lame excuses. I will rely on Kias knowledge of their car rather than some sketchy half-baked service person. What this does is double the oil change service business the dealership does. AND it costs the vehicle owner twice as much. READ THE OWNERS MANUAL AND KNOW THE RECOMMENDED INTERVALS. Don't fall for the scam from this dealership. I won't be back. I like the car bought elsewhere. Note that Garff is a new owner of this dealership and the vast majority of reviews are likely for the former owner Earnhardt. Later in the day after I returned another person from the dealership called trying to persuade me and offering a new sticker. I declined -- they are schmucks. More

Brought in for warranty repairs , purchased at this location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at t location, but ownership has changed. Fortunate that all of the great people in service stayed on with the new ownership. Great & quick service at this dealership More

Tried to setup a warranty appointment. I have a light on the dash telling the tire pressure system is alerting. In addition to this, the screen within the dash goes black which in turn prevents me from usin the dash telling the tire pressure system is alerting. In addition to this, the screen within the dash goes black which in turn prevents me from using the cruise control. This is of great concern for a two week old 2022. Then the backup camera gave an alert it was not connected. Yikes! I roll with this stuff. Nothing time sensitive. New tech can be buggy, still love my Telluride. What I don’t find comforting when contacting this dealers service center, where I purchased the car, to request an appointment, the first words from the the team member on the phone was “I don’t have anything until after the 18th” in a manner that said I don’t want you to come, it would be a burden. Disappointed, to say the least. I know there are unpleasant people, customer service is brutal. I use my please and thank yous and keep a positive tone, looking for solutions and compromise, but as the customer I shouldn’t have to be the one who provides all the solutions please offer me options, and fake you want my business. I received a review of barometric/temp changes effecting tire pressure and I could check my tire pressure, perfect can do, but the other items will still need to be looked at by a technician. It felt like there was no listening because I had kindly explained the three issues I was having. So another dealer I go, it felt as if this dealer is overwhelmed and doesn’t want anymore business. I’ll try the dealer closer to my home which was more convenient anyway. I hate writing negative reviews! But literally bought another new car for my Son at another Dealer last night and never felt the push back I did her win a single phone call from here. I hope this is one off for them. Creating awareness. now I’m worried they will all be like this… More

Our salesman John was awesome. He listened to what we wanted and didn’t pressure us. We got the deal we wanted and we were truly done in two hours. This was our best experience buying a car. wanted and didn’t pressure us. We got the deal we wanted and we were truly done in two hours. This was our best experience buying a car. More

Ron is amazing! Love my new car! 5 star rating! More

Todd was great. He worked with us to find the best option to fit our budget. We received a very good trade in value. Overall experience was pleasant and we would consider purchasing from them again. to fit our budget. We received a very good trade in value. Overall experience was pleasant and we would consider purchasing from them again. More

Amazing Customer Service! Our car broke down in CA, all the Kia dealers in CA said 3weeks to look at our car. Had it shipped back to Earnhardt Kia and Service Manager Larry Donahue identified and fixed the the Kia dealers in CA said 3weeks to look at our car. Had it shipped back to Earnhardt Kia and Service Manager Larry Donahue identified and fixed the issue in two days. Phenomenal Communication and follow through! More

Exceptional service every time! Everyone there is kind professional and very helpful. After buying several cars from Earnhardt Kia on Bell rd., I will continue to do so. professional and very helpful. After buying several cars from Earnhardt Kia on Bell rd., I will continue to do so. More

Both Paul and Todd were super helpful and genuinely as excited as I was about buying a new car! Neither was pushy, they had fun and answered all my questions throughout the whole process. Thanks guys! I a excited as I was about buying a new car! Neither was pushy, they had fun and answered all my questions throughout the whole process. Thanks guys! I am super happy with my purchase and feel really good about the quality I know any KIA product offers! More