Ken Garff Kia Bell Road

Writing ⭐ 1 Star – Buyer Beware! Extremely Disappointing Experience with Ken Garff Kia Bell Road What should have been an exciting experience purchasing a brand-new 2027 Kia Telluri Extremely Disappointing Experience with Ken Garff Kia Bell Road What should have been an exciting experience purchasing a brand-new 2027 Kia Telluride has turned into an ongoing nightmare of broken promises, shifting agreements, and frustrating communication with dealership management. Shortly after taking delivery, we discovered that the dealership had damaged the paint on the rear tailgate while removing its dealership sticker. The damage went all the way down to the primer. I immediately notified the dealership and provided photographs within approximately one hour of delivery. Two independent collision repair facilities confirmed that the tailgate would need to be repainted to properly repair the damage. Rather than providing reasonable compensation for damaging a brand-new vehicle, the dealership pushed for a vehicle swap. After weeks of negotiations, we reluctantly agreed, provided the replacement vehicle was identical to ours, had fewer than 30 miles, and included specific agreed-upon items such as full frontal paint protection film installed by our chosen installer, door edge guards, and three years of oil changes. Unfortunately, the games have continued. Last week, we were told the replacement vehicle had approximately 60 miles on it, already exceeding our requested mileage. Now, the replacement vehicle being proposed supposedly has 180 miles! How does a replacement vehicle gain another 120 miles while we're trying to resolve a problem the dealership created? Management also continues to avoid providing clear, written confirmation of the complete agreement. They indicate they will provide the protective film but repeatedly refer to it as a "clear bra," without clearly confirming the specific full frontal coverage, STEK 8-mil film, and professional installation by HQD that we requested. These details matter, particularly when we're being asked to accept another vehicle in exchange for one the dealership damaged. General Manager Angel Delgado has repeatedly provided assurances and timelines that have not been followed through on. We have experienced delays, missed follow-ups, and what feels like a constant moving target regarding the terms of the replacement. We are not asking for anything unreasonable. We simply expect the dealership to honor its commitments, put the complete agreement in writing, and provide a truly comparable replacement for the brand-new vehicle they damaged. I do want to acknowledge our salesperson, Kat, who was pleasant and professional. Unfortunately, the handling of this situation by management has completely overshadowed the original buying experience. At this point, we have lost confidence in the dealership's willingness to resolve this matter fairly and transparently. My advice to anyone considering Ken Garff Kia Bell Road: Inspect your vehicle thoroughly before accepting delivery, get absolutely everything in writing, and do not assume that verbal assurances from management will be honored. Selling a vehicle is easy. Standing behind the sale and taking responsibility when something goes wrong is what defines a reputable dealership. Based on our experience, Ken Garff Kia Bell Road has failed that test. This situation remains unresolved. More

I am leaving this review solely regarding a serious mileage disclosure issue on my recent new vehicle purchase. I purchased a brand-new 2026 Kia Sorento from this dealership. During the signing proc mileage disclosure issue on my recent new vehicle purchase. I purchased a brand-new 2026 Kia Sorento from this dealership. During the signing process, the vehicle documentation I signed clearly stated that the vehicle had 11 miles when it arrived at the dealership. Based on that written disclosure, I reasonably understood that the vehicle I was taking delivery of had approximately 11 miles. However, when I arrived home (which is about 10 miles from the dealership), the odometer showed 92 miles. This leaves roughly 70–80 unexplained miles that were never disclosed to me verbally or in writing at any point during the sales process. To be clear, I am not dissatisfied with any specific salesperson or staff member personally. My concern is with the dealership’s handling of this matter and their refusal to provide any resolution after I brought the discrepancy to their attention. This is not a minor issue. Odometer accuracy and disclosure are fundamental in a new vehicle transaction. The fact that the signed documentation reflected 11 miles while the vehicle actually had significantly more raises serious concerns. At minimum, this situation is highly misleading. It is difficult not to question whether this information was intentionally withheld from the consumer. I attempted to resolve this directly and professionally. Management has now stated that they will not offer any form of compensation or corrective action. I believe other consumers deserve to be aware of this experience so they can carefully verify all documentation and mileage before taking delivery. I am retaining all documentation and reserve all rights available to me, including pursuing formal complaints or legal remedies if necessary to protect my consumer rights. More

Absolutely horrible! Telling us we need to replace a 700$ part that’s “not damaged”. Then finding out myself the part is indeed damaged and leaking gas when we picked up Telling us we need to replace a 700$ part that’s “not damaged”. Then finding out myself the part is indeed damaged and leaking gas when we picked up the car! I called them back because I believe they damaged the part during removal, they refused to do anything and claim no responsibility. My 3 year olds car seat sits right above that leaking fuel pump you told me was in perfect working condition. Emitting gas fumes into the cab of the vehicle! From someone who works in the industry, DO NOT TAKE YOUR VEHICLE OR BUSINESS TO KEN GARFF KIA! More

Very professional dealer who went out Of their way to give me a great deal and Free me from my vehicle lease early. give me a great deal and Free me from my vehicle lease early. More

Horrible place no communication. What you get told and what they do is different! And when you try to explain to them. They make it seem as if you are lying What you get told and what they do is different! And when you try to explain to them. They make it seem as if you are lying More