Ken Garff Kia Bell Road

**Subject: Urgent: Issues with Recently Purchased Used Car** Dear Ken Graff Kia Management, I hope this message finds you well. I am writing to express my concerns regarding a used car I recently pu Car** Dear Ken Graff Kia Management, I hope this message finds you well. I am writing to express my concerns regarding a used car I recently purchased from your dealership. While the salesman, Jordan, was very helpful during the purchase process, I have encountered several issues with the vehicle and subsequent service that I would like to address. I purchased the car on Thursday, August 1st, and by Saturday, August 3rd, I noticed several problems, including a diminishing battery life, a broken wireless charging pad, and a dangling piece under the steering wheel. According to the Tesla website, these issues are not normal. I brought the car to your service department on Monday, August 5th, and explained the issues to the service technician. After approximately three hours, I received a call informing me that your system could not connect to the Tesla and that I would need to take it to a Tesla service center. Unfortunately, Tesla is fully booked until September 30th, which is an unreasonably long wait to have my car fixed. I requested to speak with a manager to discuss return options, as waiting until September 30th is not feasible. I also inquired about my Volkswagen keys, which I had left in the car, and was assured by three different staff members that my car would be available for pick-up after 7 PM, as I work late hours. After speaking with two managers, including John, I was informed that I would need to speak with the used car manager, who would not be available until August 6th. They stated that the issues I was experiencing were normal, despite my research indicating otherwise. I was promised a call from the used car manager upon his arrival. On the evening of August 5th, I visited the dealership around 7:30 PM to retrieve my car or Volkswagen keys, as I needed to go to work. I was told that the car was in service and could not be accessed. John kindly offered to reimburse me for an Uber ride to and from work. The following morning, after my night shift, I returned to the dealership to pick up my car and keys. John requested that I email the Uber receipts and informed me that the used car manager would be in shortly after 8 AM on August 6th. I explained that I needed to rest before work and requested a call instead. I called the dealership at 1:30 PM on August 6th, as I had not received any communication regarding the return of the car. I was once again told that the used car manager was unavailable. I left my name and phone number but did not receive a call that day. On August 7th, I called the dealership again and spoke with another manager named Chuck, as the used car manager was still unavailable. Chuck informed me that there might not be a return policy for used cars but promised to pass my information to the General Manager. Despite this, I have yet to receive any communication regarding my concerns. The lack of communication and resolution has been extremely frustrating. I kindly request immediate attention to this matter, including the return of the car and reimbursement for the two unnecessary Uber rides. Thank you for your prompt attention to this matter. More

Tried to lowball me like I've never seen on my trade-in. Texted with sales rep before I went in, and they told me they were very competitive in pricing, but when I got there, they tried to sell me a vehicle Texted with sales rep before I went in, and they told me they were very competitive in pricing, but when I got there, they tried to sell me a vehicle with no dealer discount, when every other Kia dealer is offering a multi-thousand dollar discount. Their initial offer was $15k higher than another offer I had--which is a lot of additional profit for one vehicle at a Kia dealership. Only after numerous back and forths between the salesperson and sales manager, did they offer a minimus dealer discount. If you value your time, and like to not give away money, you might want to shop somewhere else. More

Very difficult to speak to Nicole in Cancelation dept. I just want my GAP refund check that is due me. I just want my GAP refund check that is due me. More

Deceptive pricing, poor customer service Bought car I then- at signing learned miles, then coop in windshield, and 2 missing parts Asked to cancel service agreements- they became upset and made me very then- at signing learned miles, then coop in windshield, and 2 missing parts Asked to cancel service agreements- they became upset and made me very frustrated- ended up asking me to leave I am awaiting parts- windshield repair and which agreement’s canceled More

1 star Not transparent with prices, when you are ready to buy the vehicle, marking them up $10k for their greed. Then will not stick by their vehicles after you drive them off the lot, will not help you w to buy the vehicle, marking them up $10k for their greed. Then will not stick by their vehicles after you drive them off the lot, will not help you with warranty claims and the rudest sales manager I have ever come across. I had an issue where it more than likely is faulty parts or something not completed at the factory. He berated me in the parking lot in front of my family, that it was damage done by an impact, mind you there is ZERO damage, not the smallest scuff. The issue was a bumper panel that is loose and is most likely a broken bumper clip inside the bumper and 3 rivets missing in the wheel well cover. He claims that there was a large enough impact that it broke the bumper clip and popped out the 3 wheel well rivets flawlessly, without ANY external damage. Would not even consider that it is faulty, would not submit a warranty claim for The manufacturer to decide. This is the second issue I had with them trying to get them to do a warranty claim. I dont have enough room here to describe that one, but ultimately ended up with me having to contact the manufacturer for them to call the dealership and make them address it. Absolutely terrible customer service, no such thing as a customer to them, they only want their $ and can care less about sticking by their sale. Disgusting service! More

I spoke to a sale person at the dealership. I asked what was the price of a specific Telluride. I gave me the MSRP. I explained that I would be flying out in a week to purchase. I purchased a p I asked what was the price of a specific Telluride. I gave me the MSRP. I explained that I would be flying out in a week to purchase. I purchased a plane ticket and called to confirm a time. At this point in the conversation I asked again about the price and he said that it did not include the $9995 dealer markup. I was polite and explained the he did not mention this in our last call, already purchased a ticket and would be cancelling. He said he would do what he could. He called me back the next day and said the Head of Sales approved a $6000 discount for the mistake. HARD PASS and thank you. More