Ken Garff Kia Bell Road

I am leaving this review solely regarding a serious mileage disclosure issue on my recent new vehicle purchase. I purchased a brand-new 2026 Kia Sorento from this dealership. During the signing proc mileage disclosure issue on my recent new vehicle purchase. I purchased a brand-new 2026 Kia Sorento from this dealership. During the signing process, the vehicle documentation I signed clearly stated that the vehicle had 11 miles when it arrived at the dealership. Based on that written disclosure, I reasonably understood that the vehicle I was taking delivery of had approximately 11 miles. However, when I arrived home (which is about 10 miles from the dealership), the odometer showed 92 miles. This leaves roughly 70–80 unexplained miles that were never disclosed to me verbally or in writing at any point during the sales process. To be clear, I am not dissatisfied with any specific salesperson or staff member personally. My concern is with the dealership’s handling of this matter and their refusal to provide any resolution after I brought the discrepancy to their attention. This is not a minor issue. Odometer accuracy and disclosure are fundamental in a new vehicle transaction. The fact that the signed documentation reflected 11 miles while the vehicle actually had significantly more raises serious concerns. At minimum, this situation is highly misleading. It is difficult not to question whether this information was intentionally withheld from the consumer. I attempted to resolve this directly and professionally. Management has now stated that they will not offer any form of compensation or corrective action. I believe other consumers deserve to be aware of this experience so they can carefully verify all documentation and mileage before taking delivery. I am retaining all documentation and reserve all rights available to me, including pursuing formal complaints or legal remedies if necessary to protect my consumer rights. More

Absolutely horrible! Telling us we need to replace a 700$ part that’s “not damaged”. Then finding out myself the part is indeed damaged and leaking gas when we picked up Telling us we need to replace a 700$ part that’s “not damaged”. Then finding out myself the part is indeed damaged and leaking gas when we picked up the car! I called them back because I believe they damaged the part during removal, they refused to do anything and claim no responsibility. My 3 year olds car seat sits right above that leaking fuel pump you told me was in perfect working condition. Emitting gas fumes into the cab of the vehicle! From someone who works in the industry, DO NOT TAKE YOUR VEHICLE OR BUSINESS TO KEN GARFF KIA! More

Very professional dealer who went out Of their way to give me a great deal and Free me from my vehicle lease early. give me a great deal and Free me from my vehicle lease early. More

Horrible place no communication. What you get told and what they do is different! And when you try to explain to them. They make it seem as if you are lying What you get told and what they do is different! And when you try to explain to them. They make it seem as if you are lying More