Ken Garff Kia Avondale

I haven’t had my vehicle for 2 months and I can already say the service department is full of xxxx. I took my car in for a fuel issue. I had just over a half tank of gas when I left it there. They had my v say the service department is full of xxxx. I took my car in for a fuel issue. I had just over a half tank of gas when I left it there. They had my vehicle for 2 days and ran my gas down to almost E & they also broke one of my LED lights that I just installed. I talked to Jonathan about this & he told me they weren’t going to reimburse me. I rarely ever like to deal with dealerships and this is the prime example why. I just glad I only have to keep this vehicle for about a year to a year and a half until I can trade it in. I’m s fresh bankruptcy case so this is only to help me rebuild my credit. Hope to never have to deal with you people again. I recommend my friend here but I’ll be looking for her to purchase somewhere else. More

Great Customer Service Booked an appointment and got a quick confirmation, showed up they took my keys and got me a shuttle ride and called me when car done. Quick efficien Booked an appointment and got a quick confirmation, showed up they took my keys and got me a shuttle ride and called me when car done. Quick efficient service and good communication. More

Terrific Service! Terrific service like always! Been going to Rodeo Kia for a long time for basic service for the Sportage. Last Saturday(11/2) the vehicle took longe Terrific service like always! Been going to Rodeo Kia for a long time for basic service for the Sportage. Last Saturday(11/2) the vehicle took longer, the service department made sure I was fed some lunch. I thought that was awesome of them. Thank you Heather and the crew! More

Great deal, great dealership! Just a super experience buying a "nused" 2018 Optima LX. at Rodeo Kia! Jeremy in sales, Jay in finance were both friendly & very helpful. General Mana Just a super experience buying a "nused" 2018 Optima LX. at Rodeo Kia! Jeremy in sales, Jay in finance were both friendly & very helpful. General Manager Chad Chicon is really on the ball & has some great people working for him. Highly recommend seeing them if you're in the market for a new or used vehicle, they're going to treat you right. More

Rodeo Kia is the best!! I’ve purchased 3 Kias from Rodeo. I drive 39 miles each way to have my car serviced. Heather is awesome- very friendly & very knowledgeable. I never I’ve purchased 3 Kias from Rodeo. I drive 39 miles each way to have my car serviced. Heather is awesome- very friendly & very knowledgeable. I never feel like I’m being taken advantage of. The facility is comfortable & clean which makes the wait much more pleasant. The staff is great & the free donuts & fruit are always a treat. More

KIA Recall. So my wife had an active recall on her KIA and took it to this location. Her diagnosis was when she accelerates, the engine made a knocking noise and So my wife had an active recall on her KIA and took it to this location. Her diagnosis was when she accelerates, the engine made a knocking noise and had a loss of engine power. The recall stated that if there were any issues related to this, bring it in and get it checked out. The car started and we drove it to their location. After their diagnostic they told her it was something totally different that was causing the knocking. They did something to the car because when we called to see the progress of repairs, they stated the car did not start at all. So now they screwed up the car, held it ransom for a couple of weeks, then after about 2 weeks or so with some litigation on our end involved, we took the car to another KIA that was not under the same management and had the recall fixed. This place has absolutely the worst customer service I have ever seen. They wanted to charge us over $2k to fix something that was covered under the recall. And then Rodeo KIA branch had the nerve to call us a couple of weeks later to inquire if we wanted to sell the car to them because another person was looking for the same Y/M/M (year, make, model) as ours. For 1, why would you call someone to see if they want to sell you a car that had to be repaired by another dealership because you didn't want to fix the issue in the first place? 2, why would you want to buy a car and sell it to someone else knowing it have issues. Not sure who runs this place but they need to revamp their training, increase customer service, and hire competant salesmen and managers. Unfortunately I had to give them 1 star but they definitely deserve 0. More

Extremely friendly, upbeat, effective and efficient Heather was extremely friendly, upbeat, effective and efficient. Rudy is a great driver, interesting to visit with and friendly. I don’t believe I cou Heather was extremely friendly, upbeat, effective and efficient. Rudy is a great driver, interesting to visit with and friendly. I don’t believe I could have asked for a more positive experience. More

Maintenance Ken was awesome!! Actually everyone there is. Every time I go there everyone is very helpful and knowledgeable. Car was ready and washed at promised t Ken was awesome!! Actually everyone there is. Every time I go there everyone is very helpful and knowledgeable. Car was ready and washed at promised time. More

THE MOST UNPROFESSIONAL DEALERSHIP I'VE EVER SEEN! We pulled into the lot just to drive around to look at some prices on the vehicles in the lot and 2 salesmen came running one yelling at us which im We pulled into the lot just to drive around to look at some prices on the vehicles in the lot and 2 salesmen came running one yelling at us which immediately made us want to leave and when we pulled back around the lot to exit he was standing in the middle of the road clapping (he was holding his hands up high so we could see him) like we were stupid for not knowing the exit was blocked off on the other side. I'm only a Doctor, I certainly couldn't hold a candle to this intellect giant of a salesman who proceeded to insult us as we were trying to leave. My son was with me and we have never seen anything like it in our lives! Blocking the way clapping his hands the whole way as we drove out standing in the middle of the road!. I had been looking to buy my 16 yo son a new car. More

Great Service Dept Had my Kia done quickly, it was washed and ready to go! Heather was very helpful and gave me an oil change punch card and window sticker. Had my Kia done quickly, it was washed and ready to go! Heather was very helpful and gave me an oil change punch card and window sticker. More