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Ken Garff Kia Avondale
Avondale, AZ
419 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff Kia Avondale. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 419 reviews
July 02, 2026
I go here and my service rep is Paul. Paul is an outstanding rep. Best ive encountered in ALL and ANY dealership Ive had to deal with. His customer service skills are outstanding and is e Paul is an outstanding rep. Best ive encountered in ALL and ANY dealership Ive had to deal with. His customer service skills are outstanding and is extremely helpful through any of the process. There was even a mix up with misinformation and Paul took responsibility Immediately and made sure everything was fixed and his word was kept. You do not see that type of care these days. Ask for PAUL when you come here and he will make your experience the best. More
by Tim R.
Employees Worked With
Paul
June 29, 2026
I bought my Car here. Never had an issue with service, and Nick Brown has always treated me right with information and fairness. Never had an issue with service, and Nick Brown has always treated me right with information and fairness. More
by Nelly874
Employees Worked With
Nick Brown
June 29, 2026
You can never speak to a real person in the service department. When I call I want to speak directly to someone. Recently for oil change and a week later I get a message my car is ready. Of course I wa department. When I call I want to speak directly to someone. Recently for oil change and a week later I get a message my car is ready. Of course I was long gone but something is wrong with your system. More
by rwoody123
Employees Worked With
Emanuel
June 28, 2026
I've always been happy with the service I receive in person but good luck getting anyone to follow through on what they say they're going to do or getting a callback. I've been dealing with the same iss person but good luck getting anyone to follow through on what they say they're going to do or getting a callback. I've been dealing with the same issue since I bought my car in 2018. Every time I think i finally got someone who will follow through or has a genuine interest in fixing it they drop the ball and they are very difficult to get a hold of. I even called and asked to speak to a supervisor and was advised I'd get a callback and didn't. The last guy I worked with promised to call me by 2:00 in the afternoon the day of my appointment and almost a week later I had to contact him. He'd forgotten our whole conversation and what he promised me. He was polite and apologized and asked me to give him an hour to figure it out and get back to me and now it's been 3 days and still no callback. Needless to say I'm very disappointed in the service provided and lack of follow through or interest in fixing the issue. More
by tiffershall77
Employees Worked With
Nicholas, Destiny, Heather
June 27, 2026
Service Tech Mark Cronk was friendly and professional. He quickly prepared the service request and let me know what had service needed. He needed to order parts and got me a rental. He kept me informed He quickly prepared the service request and let me know what had service needed. He needed to order parts and got me a rental. He kept me informed of the work thru text messaging. More
by valdeztukwila
Employees Worked With
Service Tech Mark Cronk and Rental Service Dc Compton
June 26, 2026
Destiny in the service department is always super helpful and more than happy to make things work. She's very good at communicating with me and always remembers to follow up. I love that I can pay my bill an and more than happy to make things work. She's very good at communicating with me and always remembers to follow up. I love that I can pay my bill and track the status online. More
by warjunky117
Employees Worked With
Destiny
