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Ken Garff Kia Avondale
Avondale, AZ
224 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 224 reviews
October 23, 2011
The staff members we dealt with couldn't have been more professional, more friendly, nor more concerned with my husband and I getting the vehicle that best fit our needs. Richard was great. Noticing the ot professional, more friendly, nor more concerned with my husband and I getting the vehicle that best fit our needs. Richard was great. Noticing the other staff members as them maneuvered through that busy, busy showroom, they were all smiling. What a concept!!! Smiles at work!!! The Finance manager was also spectacular. And of course, at the end of our purchase Della came by to set up our first oil change. Too bad you coudln't bottle that smile. Congratulations Salazar Kia, you've obviously hired the best people possible. We had a fine time, more like visiting with new friends than a shopping expedition. Again congratulations - we'll be back for service on our BRAND NEW Sorento!!! And yes, we'll tell everyone, about your dealership. You should be proud of your managers, and staff members because they made our experience funk. Thanks again Marge and Cal Freeberg Rainbow Valley, AZ More
by Margaret LaScola Freeberg
Employees Worked With
Richard Andressen
October 21, 2011
Whenever I have had a problem that needs fixing, these guys are all over it straight away. It is the best customer service experience that I have ever had at a dealership. I feel that they genuinely care guys are all over it straight away. It is the best customer service experience that I have ever had at a dealership. I feel that they genuinely care about the customer and the quality of their work. I highly recommend this dealership More
by Doekesa
Employees Worked With
Chris in service
October 04, 2011
Amazing service. They helped with all question and also have a kids area. Very kind and is very clean. Will always buy our cars at this dealership. Kia also helped with getting the lowest do interest rate. have a kids area. Very kind and is very clean. Will always buy our cars at this dealership. Kia also helped with getting the lowest do interest rate. We take both of our kia to this dealership for service and they wash your car and vaccum it too. All the employees are very nice and say hi. More
by mdarmijo
Employees Worked With
David Erikson, Bob Acord, Bob Acord, David Erickson
October 04, 2011
I came in to test drive a Kia, fell in love with the Soul, and purchased a 2011 from Richard. He was so friendly and helpful! I had not intended to buy, but did because of the great customer service. Soul, and purchased a 2011 from Richard. He was so friendly and helpful! I had not intended to buy, but did because of the great customer service. More
by magelyn
Employees Worked With
Richard, Bob Acord
October 03, 2011
The staff continue to be great and really seem to care about their customers at the sale and after the sale. I will certainly continue to do my business with Salazar Kia and recommend to other folks as w about their customers at the sale and after the sale. I will certainly continue to do my business with Salazar Kia and recommend to other folks as well. We may have another purchase in the family coming soon and hope to do the sale with Salazar Kia again! More
by cwoptima11
Employees Worked With
Bob Acord, Tom Reilly and Hector Salazar, Bob Acord
September 13, 2011
These guys are crooks....Bottom line! I was shopping for a used car and have had three conversations with these clows....Have offered them reasonable offers many times and still nothing. The price of the ca a used car and have had three conversations with these clows....Have offered them reasonable offers many times and still nothing. The price of the car has gone down two thousand dollars in the last month and is now UNDER my offer! One guy (stewart) told me to come back when I can afford the car. HAHA what an idiot. Ive already been pre-approved with half cash down. Come talk to me when you get a RESPECTABLE job! Stay away from this car dealership. They are nothing but crooks and just in to squeeze you down for every penny you have. The sales manager from the beginning was like yeah I own the car for 13600....So you mean to tell me that now the car is listed at 13994 that your satisfied in making a measly 394 dollars??!! Yeah right! My point exactly! F*%!!#* xxxxxx bags! I wouldnt buy balloons from these guys! More
by kings02
Employees Worked With
Tylelr, Dave, Stewart
September 12, 2011
A few weeks ago I took my 2009 Rondo w 24k to Salazar for oil/filter change and nitrogen refill. After it was done, I drove home 4mi and checked the tires. They were still low at 30psi, the oil was still the oil/filter change and nitrogen refill. After it was done, I drove home 4mi and checked the tires. They were still low at 30psi, the oil was still the same worn color, and the oil filter was the same dusty oil filter. This means that neither of these services had been performed at all. When I emailed my complaint to the service mgr, he apologized and told me he would give me 50% off on my 30k service, but did not offer to correct their current service failure. So I went to a Kia competitor who replaced the oil with fresh clean oil, and put on a brand new oil filter the very first time! When I have a choice between a dealer who won't correct their mistakes, and a dealer who does the work right the first time, guess who I'm going back to? Not Salazar! More
by Joe Mackey
Employees Worked With
service advisor, and service manager
August 17, 2011
I would have to say that my overall experience was not pleasant and I do not plan on returning to this dealership. I feel that the communication from the service manager(s) was lousy. I was not told tha pleasant and I do not plan on returning to this dealership. I feel that the communication from the service manager(s) was lousy. I was not told that the part being replaced was refurbished and being done at a different shop (a non dealer). I was also told by Adrian that I could have my old part, when I picked up my car the part was not there. After talking to the owner (hector) I was told it was a core part and I would have to pay to get the part….xxx!? when I picked up my car it had a dirty windshield (probably from sitting for 3 weeks) when I tried to clean off the dirt my windshield washer fluid was bone dry! I left the dealer and got on the freeway and the car was shaking really bad, I when I inspected the vehicle I notice that one of my tires was super low (it was under 20 PSI). I was very disappointed that they would give me my car back in that condition, I called Hector the owner and he told me to come back and he would check all the fluids and give a multi point inspection, I’ll pass, I hope to never have to deal with this dealer ship again. If you decide to bring your vehicle here I would ask for Hector to oversee, he did sound genuine about wanting a good reputation, I don’t think the employees here have the same concern. More
by shannonpress
Employees Worked With
Adrian, David, Hector
August 14, 2011
We enjoyed our experience purchasing a new Optima Hybrid. Lou even flowed us home and programmed the car and took over an hour up explain all of the car amenities to us. That was unexpected. The car was Lou even flowed us home and programmed the car and took over an hour up explain all of the car amenities to us. That was unexpected. The car was clean and filled with gas too! More
by Liquidassets4fit
Employees Worked With
Lou
July 06, 2011
My first dealings with this dealership was in July 2006. I had a horrible experience with the then Avondale Kia, which I detailed in an earlier review. Last August (2010) I was quite surprised to be contact I had a horrible experience with the then Avondale Kia, which I detailed in an earlier review. Last August (2010) I was quite surprised to be contacted by Hector Salazar, new NEW owner (purchased from Michael Crawford, who had purchased it from Avondale Kia) of what is now known as Salazar Kia. I conversed with Hector in both email and phone. He apologized for my experience (of which he had no control) and asked if there was anything he could do to make it right. As 4 years had passed and the past issues were put to rest, I said no. He told me to contact him directly when I was ready to purchase a new vehicle. As I was impressed that Hector took the time to contact me right after he purchased the dealership, I decided to contact him again a week ago and let him know I was ready to purchase a new 2011 Kia Sportage EX. He told me he would make sure I was happy with my purchase. I was then contacted by Tom Reilly, the GM of Salazar Kia. Needless to say, every aspect of the purchase was fantastic. I did my homework (as EVERYONE should do) and knew which vehicle I wanted, the invoice price of the car, what discounts Auto Buy programs were getting, and the real value of my trade in. Every aspect of this buying experience was great. The price we agreed on was considerably lower than the other Auto Buy programs and we agreed on a very good trade in price. I felt no pressure and was even told I could think about it AFTER we agreed on the price. I did, and was back at the dealer in a few hours to make the purchase. I was able to take delivery in a little over an hour after I returned to Salazar. Not only am I now singing the praise of Salazar and highly recommend them, I will most definitely be back to shop them when I'm ready to make my next car purchase. Thanks to Hector for keeping his word and turning around a crappy dealership. Also thanks to Tom and Mike for making this a pleasant buying experience for me. Dealerships are in business to make money. We are trying to save money. Do your homework before you even step in a dealership. Know what you want, know what it's invoice price is, and know what your trade is worth. More
by SteveClark1000
Employees Worked With
Tom Reilly and Mike Bergesson, Mike Bergesson
