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Ken Garff Kia Avondale
Avondale, AZ
321 Reviews
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Showing 321 reviews
March 29, 2026
Prior to visiting the dealership, I confirmed with a sales associate named Christian Cheyne that a specific vehicle (identified by stock number) was available. On Saturday, I completed the purchase proc sales associate named Christian Cheyne that a specific vehicle (identified by stock number) was available. On Saturday, I completed the purchase process and was led to believe I was buying a brand new vehicle. At the time of delivery, I was informed that the second key was missing because the vehicle had been mistakenly marked as sold to another individual, and that person had been given my second key. This was presented as a minor issue and made it seem like it was an issue with their inventory tracking rather than them actually going through the whole process of selling the vehicle to someone else. However, on Tuesday, I was contacted and told I needed to return the vehicle because it had actually been processed as a pre-owned sale, making it ineligible for new vehicle incentives. I was instructed to return to the dealership to exchange it for another vehicle. This resulted in multiple unnecessary trips: • Wednesday: I was told the replacement vehicle was ready, but it had visible damage (rear bumper scrape) and was not actually ready for delivery. • I was asked to sign the transfer documents and take the damaged vehicle and return later for repair, which I declined. • I instead drove the original vehicle home and returned again on Friday once repairs were supposedly complete. During this process, I was promised compensation by Christian (a full tank of gas and an additional tank for the inconvenience, in total 3 full tanks). This was later retracted, despite the fact that I made multiple additional trips and one of the tanks was filled on Wednesday into the pre-owned vehicle I returned on Friday, which, during that time, I only used to make a round trip from and to the dealership. Additionally, the timing of communication is concerning: I was only informed of the major issue after I had already submitted a positive customer review. This experience reflects: • Misrepresentation of a vehicle as new when it was not eligible as such • Poor inventory and sales management practices • Failure to honor verbal commitments made to resolve the situation • Significant inconvenience and wasted time during a period in which I am preparing to move out of state More
by nop9919
Employees Worked With
Christian Cheyne
March 26, 2026
Samantha Burke was an amazing sales woman, she made me feel like all my needs were heard and helped us get the best deal. she’s amazing and i love being part of kia family now! feel like all my needs were heard and helped us get the best deal. she’s amazing and i love being part of kia family now! More
by nc2001
Employees Worked With
Samantha Burke
March 17, 2026
Christian did an excellent job in helping us purchase a vehicle. We are still waiting for an owners manual to go with the car. we purchased a 2025 Kia Soul and there was not an owner’s manual in the car. vehicle. We are still waiting for an owners manual to go with the car. we purchased a 2025 Kia Soul and there was not an owner’s manual in the car. Christian gave us a 2023 manual and told us he would get a 2025 for us. More
by Jeepersneverdie
Employees Worked With
Christian
March 07, 2026
The whole Team at Avondale Graff were Awesome. Ťhis is my 3rd time buying from Terry and thanks to Emily for helping with financing and going that extra mile.Mark from Service is always a pleasure Ťhis is my 3rd time buying from Terry and thanks to Emily for helping with financing and going that extra mile.Mark from Service is always a pleasure to deal with when having service done to my Kia. More
by josephcab65
Employees Worked With
Terry is awesome
March 03, 2026
They got me into a car that I was very happy with but with certain circumstances and things that I had to have to get my vehicle at such a rating with certain circumstances and things that I had to have to get my vehicle at such a rating More
by dominickland18
Employees Worked With
Chris, manny,etc like actually cannot remember two more people with the process
