Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Kia Avondale
Avondale, AZ
419 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff Kia Avondale. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 419 reviews
July 08, 2026
I am very disappointed with my recent service experience. I brought my vehicle in because of a check engine light, and while it was there, I also decided to have the scheduled oil change performed. The ch I brought my vehicle in because of a check engine light, and while it was there, I also decided to have the scheduled oil change performed. The check engine light was diagnosed as a coolant temperature issue and was resolved with a software update, which I appreciate. However, my main concern was making sure all of the vehicle's fluids, especially the coolant, were checked and topped off. I specifically asked twice if all fluids had been filled. My service representative even told me she would verify with the technician a second time, and both times I was assured that everything had been completed. Today, while preparing for an upcoming trip, I checked the fluids myself and found that the coolant level was still below the proper level and had not been topped off. I had to go to the store and purchase coolant myself, even though this was one of the primary reasons I brought my vehicle in. On top of that, I also noticed that the front passenger-side wheel was still in the exact same position as when I brought the vehicle in, indicating that the tire rotation included in my maintenance plan was not performed either. This experience has left me questioning whether the maintenance services I paid for were actually completed. I expected much better attention to detail and honesty, especially after specifically asking about these items twice. I hope this feedback is taken seriously so future customers do not have the same experience. More
by heber140
Employees Worked With
Cecilia
July 07, 2026
I took my vehicle in for service on a Saturday. Everything went fine upon check in. I was contacted on Monday originally to say that my car would be ready that afternoon. I was then contacted to sa Everything went fine upon check in. I was contacted on Monday originally to say that my car would be ready that afternoon. I was then contacted to say that a part had to be ordered and would be in on Wednesday and my car would be ready that afternoon. Wednesday came, I texted my advisor to ask about the part with no response. Thursday I text and called my advisor with no response. I called the service dept 3 times with no answer and no ability to leave a message. I had to drive 40 miles on Friday to find out the status of my vehicle which to come find out hadn't been touched since Monday and the part was in. I was told a tech would get to it soon and I would be out that afternoon. My car was finally ready by 3pm on Friday. It is very unprofessional to not inform customer of any delays or not respond to texts or calls. I will never be going back to this dealership. More
by jtwest3
Employees Worked With
Service advisor Nick last name unsure.
