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Ken Garff Kia Avondale

Avondale, AZ

2.0
217 Reviews

10685 Papago Fwy

Avondale, AZ

85323

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Showing 217 reviews

July 10, 2023

I had been taking my Kia Souls to this dealership for years and once it became Ken Garff Kia they started making up Maintenance issues out of thin air. I went to another mechanic, and magically the issue More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names come to mind
Jul 11, 2023 -

Ken Garff Kia Avondale responded

Hello Ed, We’re sorry to hear that your experience with our service department did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Thank you! Mike Seltzer, General Manager michaels@kengarff.com

April 03, 2023

Very poor service depth. No return call or car repair done when told. Was told radio ordered was wrong and other part was defective. Two days later new parts were in ???? More

by Yaya
Recommend Dealer
No
Employees Worked With
I was never given a name but he was young curly hair and glasses
November 26, 2022

Dylan is the best ! !! Always awesome He is respectful and very knowledge of my vehicle More

by Carly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Nov 28, 2022 -

Ken Garff Kia Avondale responded

Thank you, Carly! We strive to provide quality service and we're so glad Dylan always takes excellent care of you! Until next time! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

September 24, 2022

Service department never lets me down. Christopher is always helpful, honest and answers all questions. More

by s.veldman15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Morgan
Sep 26, 2022 -

Ken Garff Kia Avondale responded

We are so happy that Christopher always makes sure you have a smooth service visit! Hope to see you again! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

September 17, 2022

Shadi Tawil was awesome! He really made it happen for us. We love our new Kia Seltos! And the funance guy toi was really great, fast and efficient.. we were done in 1.5 hrs t More

by shoemash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Tawil, And finance guy.
Sep 26, 2022 -

Ken Garff Kia Avondale responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received from Shadi. Congrats on your new Seltos and we hope to hear from you again! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

September 17, 2022

Shadi T. was awesome. He walked us through the entire process. He was so positive and really takes his job seriously. If you want to buy a car..ask for Shadi More

by shoemash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Talawi
Sep 26, 2022 -

Ken Garff Kia Avondale responded

We’re extremely proud of Shadi and his efforts to ensure that you found the perfect car! Congrats on your new Seltos! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

May 27, 2022

Quite pleased with the service we receive from Rodeo Kia. We have purchased several vehicles from this dealership. Go see Matthew he will take great care of vehicle purchase. More

by mcanneady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Ranger, Rick Staub
May 30, 2022 -

Ken Garff Kia Avondale responded

It's so nice to see that Matthew made sure you left a happy customer! Your business and time are much appreciated! We look forward to working with you again! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

April 27, 2022

I have had some issues with service advisors in the past but Ashley went above and beyond to make my visit exceptional. She did everything to keep me informed of the status and was able to get me out way s More

by Brian W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Huerta
Apr 28, 2022 -

Ken Garff Kia Avondale responded

Hi Brian, we are so proud of Ashley and her efforts to make sure you left a happy customer! Thank you so much for your feedback and we hope to see you again! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

March 22, 2022

Great, quick service! And they didn't get grease all over the inside of the car like another Kia dealer a little further west. Dylan answered all questions we had and even More

by pgmpgm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan
Mar 23, 2022 -

Ken Garff Kia Avondale responded

It truly makes us happy to hear that Dylan and our team made sure you had a smooth service appointment with us! We appreciate your feedback and hope to hear from you again! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

February 22, 2022

We stopped into Rodeo Kia not knowing what to expect. We were looking for an EV and in today’s market that’s not an easy task. Our salesman (Shadi) was very polite and knowledgeable about the EV. It wa More

by Tdrman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadi Tawil. Salesman
Feb 23, 2022 -

Ken Garff Kia Avondale responded

We are so happy that you had a prompt and quality experience with Shadi and you drove home happy. Congrats on your new EV and welcome to our Rodeo Kia Family! Regards, Chad Cicon General Manager chad.cicon@earnhardt.com

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