Ken Garff Kia Avondale

Took car in for service. Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started Told the desk I was there. They said somebody would be out shortly. Waited 30 minutes. No one came out. Asked if my car was done. Hadn't started yet. Ran out of time and left. More

Not satisfied, went in to get my side door trim replaced, I was told the part to replace had come in and made an appoint at 9am dropped my car off and was not told the wrong part was ordered till 3pm. Mind y I was told the part to replace had come in and made an appoint at 9am dropped my car off and was not told the wrong part was ordered till 3pm. Mind you my part was on "back order" from February, I had to call to see if the part was in and that is where I was told yes but just made me waste my time coming in and leaving my car. Now, I still haven't heard anything about the right part coming in and now it May. Very poor customer service and communication. More

I bought a brand new car from this dealership and after 2 1/2 weeks it won't work. OK, fine I've given them a chance to fix it. However after waiting for 2 days for it to be towed ( excuse after excuse) they 1/2 weeks it won't work. OK, fine I've given them a chance to fix it. However after waiting for 2 days for it to be towed ( excuse after excuse) they have had my car for 2 day and I have not recieved 1 phone call to let me know what's going on. To keep me updated, nothing. I have reached out numerous times and not 1 person will get back to me. At this point I don't even know if the tow truck brought it in. I have a brand new car that is basically a broken pile of metal and a dealership that won't respond to me! More

Bought my sorento in 2017 and at the time it was Rodeo Kia and it was a excellent dealer. Now everything has changed since Ken Graff took it o ever. Took my car iin before 9:00 am, 9:15 am for new mo Kia and it was a excellent dealer. Now everything has changed since Ken Graff took it o ever. Took my car iin before 9:00 am, 9:15 am for new motor mounts appointment. They said the car will be done by 3:00pm, Tried to get a shuttle ride home , 2 people said they didn't take people home . 3 rd person said have to live under 5 miles away. I get a call at 4 pm saying they are waiting for a call from the warranty people , the car was there overnight , at 10 am on the next day 9/18/24 Maritza called and said warranty went through and the car will ready at 3:30 pm . waiting for the ride and they didn't show up til 5pm. This dealership has a communication problem. The scheduling needs to be fixed. L. Mills More

have a recall on my car, says "park this vehicle outdoor and away from other structures...." so i attempted to get this taken care of at the kia near me, which is ken garf, when it was rodeo kia i never had and away from other structures...." so i attempted to get this taken care of at the kia near me, which is ken garf, when it was rodeo kia i never had an issue, used them for years, they even serviced my non kia cars , but now the service department is useless. they told me the fix is 1/2 day to a full day. I cant wait and will need to drop my car off, but unlike 99% of the other dealers, they dont offer any sort of drop off or pick up service , if i could get my car in in the next few days i know id have a ride, but they say they are 2 weeks out to book something, so they told me to talk to someone in the service department about getting a loaner, i left messages for 3 weeks, no return call. then left a message for the service manager to call me, no response, then a week later left a message for the general manager , no response. at this point if they did reach out to me i dont trust them to work on my car so i will be taking it to a dealer twice as far but they informed me they can fix it in 90 minutes and they do offer a shuttle service if needed . xxx is wrong with this people and how are they still in business. More

Service-wise one word: AWFUL. Used to be good, professional, dependable service. Became Garff Kia & became terrible for service. Got oil change - wrong mileage sticker put in m Used to be good, professional, dependable service. Became Garff Kia & became terrible for service. Got oil change - wrong mileage sticker put in my car (off by 20,000 miles+ and for a different car). Called 4x; nobody could give me correct mileage. Disconnected one of those times. Battery died, called them - if I get it there, can you give me cost for new battery? Nope, nobody could help with that. (Held for 9 minutes). Got promised someone would call me back - never heard from them again. Bottom line - they don't care & their "service" is pathetic. These were minor issues, but enough to convince me to never buy my next vehicle there. Amen More

If you want to be straight out lied to, this is the place. Never will I deal with these guys again. Went to purchase a new car, but a deceiving lie about trade value is what we received. Then the sales place. Never will I deal with these guys again. Went to purchase a new car, but a deceiving lie about trade value is what we received. Then the salesman's boss tried to tell me that paying cash wouldn't make a difference in the cost of the car. Never again. I hate liars and cheats. It's all about how much money they can screw you out of. My wife and I both have over 800 credit scores and their final quote had us paying over 10% interest. Customer satisfaction does not apply here. THIS DEALER SUCKS !!! Advice: Stay away from unless you like being screwed and lied to. Jesus was nice to deal with, but was forced to do the lying to us through his bosses. More

Horrible. Heather and Emmanuel lie. Mechanic is not Honost. WARNING DONT LEAVE YOUR CAR there Heather and Emmanuel lie. Mechanic is not Honost. WARNING DONT LEAVE YOUR CAR there More

I had no problem with the purchase, however my car had some issues with the air box from a/c and the main usb for the car play stop working. I took the car in for service and i had the worst experience ev some issues with the air box from a/c and the main usb for the car play stop working. I took the car in for service and i had the worst experience ever, what supposed to take a day took two weeks, and from day the guy kept giving false promises, it will be done tomorrow, then I needed a loaner vehicle they didn’t want to provide one until i had to speak with a manager on the third day he finally got me one. They told me the part for the usb would take 7-10 so i call on the 10th day, they told me my car was ready, i got on my car tested the usb and it was not working, i went back with the agent he told me oh I forgot to tell you the part for that will get her Monday, by Monday it will be 3 weeks. My car is not completely fix I’m just going to take it to another dealership. Not buying a car ever again at this dealership. More