Ken Garff Hyundai Southtowne

I cannot express enough how much I have appreciate David in your Service Department. I have been in several times because the very first time he made me feel like he really cared. I am 84 years old and tha in your Service Department. I have been in several times because the very first time he made me feel like he really cared. I am 84 years old and that meant so much to me. In fact, I have a 2017 Hyundai Senata and just last September I bought a 2025 Hyundai Elantra and wanted to credit that purchase to David. I feel like he is a true friend and not just an employee at Ken Garff Hyundai that I haveworkd with. More

Brought car in 4 separate times for a warranty repair. Each time I received zero updates unless I called and had to pick up the vehicle to bring it in a different day. I was then promised it would be read Each time I received zero updates unless I called and had to pick up the vehicle to bring it in a different day. I was then promised it would be ready the next day at noon. Called after not hearing anything past noon only to discover the person taking care of my vehicle had left on vacation and didn't pass it on to anyone else that the vehicle wasn't ready again. I called and launched a complaint, which I really hate to do. Brought the car in the next time and it was done promptly. However, there was very little in the way of 'sorry' or apologizing. No perk like a free oil change or anything to make up for 4 days of lost time without a car. A family who works for a dealership says I had to be rude and upset to get those sort of things. Why do I have to be a jerk and be the bad guy to get people to do what is right? Or at the very least have people do their jobs baseline? Why is it on the customer to be the supervisor? I've been coming here since I owned the car. My service has progressively gotten worse with each trip to South Town Hyundai. I will not be taking my car here for maintenance and will not be purchasing a Hyundai again in the future More

Got a little more background on my vehicle since I'm the 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. 2nd owner and also got clarification on warranty which is helpful. They were thorough and clear about what the car needed. More

The reason I didn't want to say who helped me was for fear of retaliation- as I was leaving after my car was fixed he said something like 'be sure to give me a great review.' - when in fact I was leaving fear of retaliation- as I was leaving after my car was fixed he said something like 'be sure to give me a great review.' - when in fact I was leaving a bit upset with the whole situation. Here's why: during a routine oil change service, I had also asked them to check out another concern I had- my car needed a major part- the person I worked with only gave me one quote for the part (a high price and I would have paid it) EXCEPT I found out there was another (factory or generic?) part available because the parts guy told me. I had him order that one instead and it saved me hundreds of dollars. The person I was working with seemed a bit put out that the parts guys told me there was a less expensive option. I would have appreciated the choice and transparency and had I not talked to the parts guy myself- would not have known at all. I don't like that- feels dishonest. I also was not able to view the video of my car's exam on my cell phone and I told him. He did not seem to care. I've always been able to view it at my other visits. Then when I needed a ride back to pick up my vehicle the next day he was not able to get me an uber ride for whatever reason and said he sent me a link- it never came. So after waiting and waiting and not receiving even after I had texted him that it never came, I uber'd there to pick up my car at my own expense and was not even offered some sort of compensation or reimbursement. I have always been happy getting my car serviced at this location until this last visit. Disappointed for sure. More

I had a flat tire and they took me right in and took care of ut. of ut. More