Ken Garff Honda Riverdale - Service Center

Customer Comes First My son left his iPod that he uses as a medical device on the seat of our Odyssey when we brought it in for a tire rotation, oil change, and recall rep My son left his iPod that he uses as a medical device on the seat of our Odyssey when we brought it in for a tire rotation, oil change, and recall repairs. The iPod wasn’t spotted and it slipped down into the seat and got destroyed while they were working on it. Ken Garff Honda has been so wonderful to work with. They were very apologetic and have offered to replace the iPod. They said that they like to take care of their customers. We will continue to bring our Odyssey here because of the wonderful staff. My kids love the kid zone and the free drinks and popcorn. More

Excellent The sales staff is amazing! love working with Tyler he is always available to answer any of my my questions checks on his customers purchases The sales staff is amazing! love working with Tyler he is always available to answer any of my my questions checks on his customers purchases More

Ken Garff Ogden... One of the best Ken Garff dealerships in the Garff Family! From my sales man Marlin to my techs in service Suda and Kevin Atwood... love working with One of the best Ken Garff dealerships in the Garff Family! From my sales man Marlin to my techs in service Suda and Kevin Atwood... love working with them all! More

Fast, efficient, professional I had a great experience at Ken Garff Honda service, in Riverdale. The car was ready at the time promised, and all issues were addressed. Other conc I had a great experience at Ken Garff Honda service, in Riverdale. The car was ready at the time promised, and all issues were addressed. Other concerns were found however I was not pressured to take care of them at that time. Very professional. More

Ken Garff Honda Riverdale does not value Recall Customers Over the past year, my '07 Honda Pilot has had two manufacturer recalls on the driver and passenger airbag inflators. On the first recall I was co Over the past year, my '07 Honda Pilot has had two manufacturer recalls on the driver and passenger airbag inflators. On the first recall I was contacted by Honda directly regarding scheduling an appointment to have my recall taken care of. The Honda Corporate representative facilitated a three way call with a service agent at Ken Garff Honda Riverdale where an APPOINTMENT was scheduled. On the morning of the appointment when I arrived there was no record of my appointment. Needless to say it was very disappointing. This required additional time for me to leave my vehicle. On the second recall I contacted the Ken Garff Honda Riverdale service department to schedule an appointment. I was again disappointed to learn that the "48 minute" fix would require me to leave my Pilot for up to four hours. I was not quite sure why the recall notice would state that a repair time of approximately 48 minutes, but the service department would require up to 4 hours. Anyways, an APPOINTMENT was scheduled. On the morning of the appointment the vehicle was dropped off, but when my wife called four hours later, she was told that the repair work had not even been started and would require additional time. So in all, it took 6 hours to do a repair that Honda Corporate said should only take 48 minutes. So here are my "take a-ways": 1. Ken Garff Honda Riverdale does not place priority for manufacturer recalls. 2. Ken Garff Honda Riverdale requires longer-than-recommended time to repair. This means more $$$ out my pocket. 3. Ken Garff Honda Riverdale service department will not get my business. More

Exceptional Service Couldn't be happier with the service team, especially the service manager. Went to another place to fix my heater and they quoted me $1000 to fix issu Couldn't be happier with the service team, especially the service manager. Went to another place to fix my heater and they quoted me $1000 to fix issues based on their diagnosis. Took to Ken Garff for a second opinion and they were able to resolve my issue for less than $100. Brian was very informative and great to talk to- really made me feel as a customer that he cared about fixing the problem at the best price. I've had some recall and warranty items fixed there over the last few weeks as well and everyone I talked to was friendly. Kevin did a great job- even found my seatbelt under warranty that needed to be replaced when somewhere else quoted me $300. I will definitely go to them from now on instead of another auto repair shop! Quality service and more than fair pricing. More

Service Manager interfered with Honda agreement. The service manager at Ken Garff located at 950 W Riverdale Rd rudely inferred that my wife was dishonest, when she claimed that the sunroof in her Ho The service manager at Ken Garff located at 950 W Riverdale Rd rudely inferred that my wife was dishonest, when she claimed that the sunroof in her Honda Accord simply imploded. There was no rock chip, traffic or anything that would cause the sunroof to suddenly shatter inward. Honda Motor Costumer Service agreed that it is a reasonable expectation to be able to drive an Accord without the sunroof suddenly imploding inward. I was told it had happened before. They agreed to replace the sunroof prior to the Service Manager at Ken Garff, again disrespecting my wife and I. He interfered with our agreement with Honda. He told Honda representatives that the implosion was the latent effect of a rock chip. The General Manager was a man of quality. He offered three synthetic oil changes with wash for free to compensate. We never accepted. The Service Manager's conduct was repulsive. Disciplinary action should have been taken. His character should not represent an automotive dealership. M.Miller More

Lack of follow up in the service center On 9/15 I went in for an oil change and purchased the package of 3 for $99.00. Typically, they will bring out the filter if it needs to be replaced a On 9/15 I went in for an oil change and purchased the package of 3 for $99.00. Typically, they will bring out the filter if it needs to be replaced and advise me on what work needs to be done, before pulling out the car. This particular visit, I was informed on everything when they had my car ready for me to drive out. My car was due for a transmission flush, needed an air filter, due for 4 new tires and an alignment. I asked the lady (I believe her name is Jill) checking me out if I could get a price on the best all season tires. She did have Brian King email me a quote for all of the work. The quote was very prompt and I received it the same day. After doing some research on the tires, I decided to call and ask one question regarding the warranty and schedule a time to have everything done at once. I did not mind that I would be paying a little more for the tires by having them done at this dealership (price was less at a local tire shop). It would have been more convenient for me to pay more and have it done at one stop on the same day. On September 21, 22, and 23, I called the service center at least 3 times per day, trying to find someone to answer my single question regarding the warranty of the tires. There was never anybody that was available to speak with me and the lady that was answering the phone (I believe it was the same lady for each call) did not know who I should speak to. I then asked to be transferred to Brian King (who did the quote), and the lady did not seem to know who that was, but transferred me anyway. I was forwarded to a voice mail each call with no message other than "you have reached extension ###" (something like that). I left at least 2 messages on that line and never received a call back. Also, I left at least one or two messages with the lady answering the phones, for Brian or Jill to call me back. On Monday September 28th, I still had not heard anything back from anyone at Ken Garff. That day I called a dealership in Bountiful, Utah, was directed to someone that picked up their line, asked my single question regarding the warranty and had my car in on Tuesday. This location was able to provide all 4 new tires, an alignment, an air filter and the transmission flush, and saved me over $100 off the quote I received from Ken Garff. I did not even state an amount that I had been quoted. The cost/expense of the work was not important to me on this visit. I needed an answer and the work to be done in a timely manner, as my schedule is very tight. I have always been happy with the service that I have had at Ken Garff in the past and feel it is unfortunate that I was so displeased with the service and follow through that I experienced with this event. (This was an email that I sent to Joey Burns at Ken Garff on Oct. 7th and as of Oct. 11th, I have not even received a curtesy reply.) Lisa in Davis County More

Always Receives Excellent Service I purchased my car over four years ago and continue to take in for service, and I am always greeted and the service provided is excellent, would highl I purchased my car over four years ago and continue to take in for service, and I am always greeted and the service provided is excellent, would highly recommend. More

Great customer service The customer is number one. I have experienced exceptional customer service during the purchase of may vehicle. The service department is excellent. T The customer is number one. I have experienced exceptional customer service during the purchase of may vehicle. The service department is excellent. The service manager keeps you informed and the waiting area has great amenities. More