Ken Garff Honda Riverdale - Service Center

60-100% markup on parts Went in to have brake pads and rotors replaced. Extremely disappointed to be quoted $420 for labor/parts on the brake pads alone!! Yeah, you know, the Went in to have brake pads and rotors replaced. Extremely disappointed to be quoted $420 for labor/parts on the brake pads alone!! Yeah, you know, the same brake pads that I could buy at AutoZone or O’Reilly for less than $150 out the door. Was then quoted $99 per rotor (part only, no labor) and when I cried foul on that, he said “oh, I meant $89.” Still $20 more than the most expensive at local parts store (x4 rotors is a massive swindle job). Thank you, Ken Garff, for convincing me to handle all repairs on my own from now on. I’m all about the free market and charging what you feel is in YOUR best interests (because you obviously don’t have the customers’ interests in mind), but the free market also means the people won’t stand for your abhorrent markups anymore. Time to post this on social media to get the word out about an industry that is sorely lacking the public’s trust to begin with. More

Suda is a badass Suda and Rick are amazing. They always take such good care of us. They are the main reason we bring all our cars to the Riverdale Honda service depart Suda and Rick are amazing. They always take such good care of us. They are the main reason we bring all our cars to the Riverdale Honda service department. More

This time was good I've had issues with this service department, but this was a routine oil change. Frank was good today and apologetic about the past experience. I've had issues with this service department, but this was a routine oil change. Frank was good today and apologetic about the past experience. More

Good service Frank Perez was very helpful. Communicated with my husband by phone and explained to him all about the car. Facilitated a vehicle for me to take home Frank Perez was very helpful. Communicated with my husband by phone and explained to him all about the car. Facilitated a vehicle for me to take home and was ready to call when the car was ready. Thank you More

Love being able to get in and out quickly It is great when I can make an appointment online and then just drive in and have my appointment over in less than an hour. The staff is friendly and It is great when I can make an appointment online and then just drive in and have my appointment over in less than an hour. The staff is friendly and knowledgeable. I love that they make recommendations without the pressure. More

Oil change and recall The associate was friendly and willing to answer any question needed, the service was quicker then I expected. My car was returned in great shape and The associate was friendly and willing to answer any question needed, the service was quicker then I expected. My car was returned in great shape and clean More

Quick and Efficient My passenger's air bag needed to be replaced due to Honda recall. Instead of waiting for 4-6 hours, Josh was able to get his guys to replace it in 45 My passenger's air bag needed to be replaced due to Honda recall. Instead of waiting for 4-6 hours, Josh was able to get his guys to replace it in 45 min. Thank you! More

Oil change, tire rotation. I had excellent experience. Made an appointment for service. Sat down had a Coke and popcorn. Car was washed and ready as promised. I was treated extr I had excellent experience. Made an appointment for service. Sat down had a Coke and popcorn. Car was washed and ready as promised. I was treated extremely well. I would recommend Garff in a heartbeat. More

Great Customer Service As always, great customer and technical service at Ken Garff Honda! You are not treated as a number but as a special customer; great lounge while you As always, great customer and technical service at Ken Garff Honda! You are not treated as a number but as a special customer; great lounge while you wait!! More

Emmissions & registraion renewal Made an appointment for emmissions and registration renewal. They were ready when I arrived. The process was quick and very easy-much appreciated. Made an appointment for emmissions and registration renewal. They were ready when I arrived. The process was quick and very easy-much appreciated. Excellent, valuable service! More