Ken Garff Honda Riverdale - Service Center

Excellent service No hassle to make the appointment. I had a Good experience. Service people were awesome, friendly. Best waiting room I've been in. No issues. No hassle to make the appointment. I had a Good experience. Service people were awesome, friendly. Best waiting room I've been in. No issues. More

Advantage Care Ken Garff does a great job servicing my car. I love that it comes back washed and vacuumed!! They recommend services my car needs without pressuring m Ken Garff does a great job servicing my car. I love that it comes back washed and vacuumed!! They recommend services my car needs without pressuring me. More

Customer treatment The technicians are very experienced and knowledgeable, however the point of an appointment in any service is to start receiving care immediately. Dro The technicians are very experienced and knowledgeable, however the point of an appointment in any service is to start receiving care immediately. Dropped off my car at 9am, when I called to check at 1 PM they were just starting. When I complained that why have my vehicle for 4 hrs that they didnt need it, they then changed and said they started at noon. I needed my car back by 3pm which I had them put in the notes, so they now suddenly didnt have enough time to diagnose and fix the problem. Whe. I offered to leave my car the rest of the day I got told the tech leaves at 4pm so I'll have to bring it back another day and that they would have to start the process over and that it may not get fixed then either. They claim understanding yet still no compassion of even a rental car because its warranties not safety related. The advisor started out with attitude that is was my problem not theirs. Things happen, just approach the situation with some compassion. More

Did recalls and ordered parts. Had two recalls done and ordered parts. No issues, staff was friendly. Staff gave me a ride where needed. Car was done professionally, they even did a Had two recalls done and ordered parts. No issues, staff was friendly. Staff gave me a ride where needed. Car was done professionally, they even did a few things that were wrong for free. More

Service Couldn't diagnose the problem but said I could come back later. It was too rainy to hear the noise. He said he would come out personally or grab a t Couldn't diagnose the problem but said I could come back later. It was too rainy to hear the noise. He said he would come out personally or grab a technician. More

Great Service We didn't wait too long, one hour total for our change, tire rotation, they kept me informed, waiting area was clean. Much better than other oil chang We didn't wait too long, one hour total for our change, tire rotation, they kept me informed, waiting area was clean. Much better than other oil change service centers! More

Brakes Excellent service as I have come to expect from the service department at Garfield. The waiting area was comfortable and a variety of soft drinks, et Excellent service as I have come to expect from the service department at Garfield. The waiting area was comfortable and a variety of soft drinks, etc. were available. The time for the service on my car was just as I had been told it would be! More

SERVICE DEPARTMENT Came in for an oil change, 1st without an appointment. I was treated immediately and service was done in less than an hour. After I left I went back Came in for an oil change, 1st without an appointment. I was treated immediately and service was done in less than an hour. After I left I went back and Suda came right out and helped me with my concern. More

Good crew. Always treat me well. Always attentive and thorough. I trust them. I am made comfortable while waiting. I am well informed as to process of maintenanc Always treat me well. Always attentive and thorough. I trust them. I am made comfortable while waiting. I am well informed as to process of maintenance. More

Great Service Everyone was very helpful and tentative from start to finish. They let me know what was going on every step of the way. Amazing service. Everyone was very helpful and tentative from start to finish. They let me know what was going on every step of the way. Amazing service. More