Ken Garff Honda Riverdale

I am in the Military and needed a vehicle other than my Suburban to bring overseas with me. I decided to buy a 2013 Honda Pilot. I stopped here first and they gave me an unbeatable price. I took their offe Suburban to bring overseas with me. I decided to buy a 2013 Honda Pilot. I stopped here first and they gave me an unbeatable price. I took their offer to other dealerships and none of the other Honda dealers could touch it. In fact, Ken Garff Downtown (SLC) said the Riverdale store had to be mistaken. Anyway, I bought the car from Ken Garff Riverdale. I had my own financing and was very straightforward about this fact. My salesperson tried to get me fill out a Honda Finance Application claiming the dealership needed my information by law for the Patriot Act. I told him that the Patriot Act doesn't apply to buying cars, only securing the funds to buy the car. They were trying to run my credit and they know it. This was a straight faced lie by the salesman. Luckily, the subject was dropped immediately. I didn't fill out the form, but it makes me wonder how often people fall for this. After filling out all the paperwork (didn't give them my social security number AT ALL) for my Pilot, they pull it up all clean and nice....BUT WAIT! The Pilot they pulled up had a different VIN than what was on my paperwork. Was this a simple mistake? What would have happened if I didn't catch it? About 1 hour later the Honda Pilot I actually purchased shows up all nice and clean. It was identical in every detail. They did let me take the vehicle home, even though it was New Years Eve and my bank was closed. This means that they are rightfully nervous while waiting for funding, however, they do have my trade in. So, my wife and I are driving back from a family event the same night and BLAMMO, a speaker blows out in the drivers side door. At this point, the Pilot has 37 miles on it! No biggie though because it is a warranty item. I called the dealership and asked if the service department would be open the next day, which is New Years Day. The lady says yes, but they won't be in till 9:00. So, I wake up on New Years Day and drive over to the dealership to have the vehicle fixed. I arrived at 8:50 and waited. 9:00 AM hits and nothing. 9:05......9:15.....9:30...I go into the dealership. I speak to a salesman, who reluctantly sat his iPhone down to ask if I need help. I explain what has happened and he goes to talk to the manager. The salesperson comes back and informs me that I must have spoke to their new receptionist, but service was closed. I ask to speak with the mangager. I tell the manager, Philip Naluai, that I had been waiting outside in the service lane and most of his employees saw me and walked right by. He lets me know he wasn't even sure if the service department was going to be open either. Bottom line, watch out for classic dealer tricks from this place. The only person that was trustworthy in this whole process was the Finance Manager. Compare your new vehicles actual VIN number to your Contract BEFORE you drive off, or better yet, BEFORE you sign. More

this was by far our best experience buying a car. We didn't feel pressured. We had very good service. We would definitely buy another car through Ken Garff! didn't feel pressured. We had very good service. We would definitely buy another car through Ken Garff! More

The experience was very good. The process was quick and simple. We feel the customer service was very good. Thank you very much! Thanks again! simple. We feel the customer service was very good. Thank you very much! Thanks again! More

I Bought my Toyota Tacoma online, Jason Williams was the sales person. He worked out a way to get my pickup delevered to Sheridan Wy. and followed up to see that I was satisfied with my purchase. I bought i sales person. He worked out a way to get my pickup delevered to Sheridan Wy. and followed up to see that I was satisfied with my purchase. I bought it with Jason telling me of the condition of pickup. I would be willing to purchase another pickup ,knowing someone is looking to make me a happy customer. Dale S Sheridan Wy. More

I had a lot of questions regarding the options and/or advantages and disadvantages of leasing a vehicle. I had never owned a new car and Jason gave me time and courtesy of blocking out all other distrac advantages and disadvantages of leasing a vehicle. I had never owned a new car and Jason gave me time and courtesy of blocking out all other distractions to answer all my multiple questions. I felt like I fully understood the difference in leasing and the advantages, especially for a single female who needs the safety and service that it provides. He also took the time to go over options at the end of the lease time and that was helpful and made me feel knowledgeable and that I was receiving great service.. I would recommend him as well as Ken Garff Honda to any customer as I took my older honda with 230,450 miles in for service and they treated me like it was a new car and that I was important.. Thanks Ken Garff Honda and Jason Williams!! More

My first encounter with Jason Williams was a very helpful non-pressure experience. I was trying to narrow my choices down from 5 initial vehicles I had been looking at. We went back several days later, aft non-pressure experience. I was trying to narrow my choices down from 5 initial vehicles I had been looking at. We went back several days later, after narrowing our choices down to a couple of likely vehicles. After another test drive, more questions for Jason, more non-pressure time in the dealership, and finally after literally just a few minutes of price negotiations, the deal was cemented and finalized. Good experience. More

Excellent car buying experience! Went from looking at cars to driving one home in less then 2 hours. No cat and mouse games with the "manager". I liked that Jason was very knowledgable about all the hond cars to driving one home in less then 2 hours. No cat and mouse games with the "manager". I liked that Jason was very knowledgable about all the honda vehicles and purchasing options. More

Excellent customer service. Jason listened to our questions and helped us to understand the whole leasing process. I will be glad to tell my friends about our good experience leasing our car. questions and helped us to understand the whole leasing process. I will be glad to tell my friends about our good experience leasing our car. More

Jason was simply great helpful kind courteous and knowledgeable he even had toys to occupy children like my son who get a little antsy thank you so much Jason knowledgeable he even had toys to occupy children like my son who get a little antsy thank you so much Jason More

Willing to negotiate on price. Additionally, they had a teacher discount on top of that. Appreciate the effort it took to find our CRV at another dealer 350 miles away and trade for it. Also like the life teacher discount on top of that. Appreciate the effort it took to find our CRV at another dealer 350 miles away and trade for it. Also like the life time free roadside service (a long the wastach front). Great service keeps on rolling. More