Ken Garff Honda Of The Desert

Devion brown was really great , he helped me out a lot. Would recommend to see him when you go. Would recommend to see him when you go. More

My visit was not excellent. When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in When they were replacing the drive belt, the tensioner broke. They didn't have the part, and I had to drive with it until they had one in. I live in the high desert and it's takes up my whole day to come in and get my car taken care of. On Friday, I called the number texted to me to make an appointment, but the lady said I didn't need an appointment. That didn't sound right, but she insisted that I could bring it in whenever and the mechanic who was working on it would take care of it because they would be more familiar with the case. I noted that I live a ways away, I'm a teacher with only one day a week I can possibly come in to get it fixed, don't want to waste my weekend to come down and not be able to get it fixed, and asked if she could at least check to see that the part was in. When I arrived at 1:50PM the next day (That was the earliest I could arrive because I had other weekend errands, and if I needed to be there early in the morning, the service lady I called SHOULD HAVE TOLD ME), the service advisor told me they were fully booked and that it was too late in the day and that it might be a job that takes a long time. I told him that I had tried to make an appointment and the woman had insisted that I didn't need to. He continued to tell me that he wasn't sure, intimated that I couldn't really expect them to do it today, and I reminded him that I had called to TRY to make an appointment, and he said, "Well, it goes to a call center. I wish I knew who you talked to, because I have a skeleton staff." I called the number that was texted me, and have no control over how Honda of the Desert communicates internally. I can't express how furious I am that I tried to make an appointment, was told I didn't need one and to "just bring it in" and now am told that they can't get me in--to fix what they broke on my car. I regret buying the three oil change services because I'd like to shop for a more reliable Honda service department, even if it means driving farther. I feel helpless trying to get damage to my car that they caused repaired, and angry about the unreliable communication. More

Definitely a great buying experience, sale manager Michael Marcelo made things run smoothly. 5/5 star recommend going to Honda of the Desert for a great deal! Michael Marcelo made things run smoothly. 5/5 star recommend going to Honda of the Desert for a great deal! More

Great costumer service, professional, polite, experienced, and knowledgeable. Sales people as well as financing are excellent. experienced, and knowledgeable. Sales people as well as financing are excellent. More

Was fast and east. They made it happen..👍👍👍. I would recommend this dealership. Look for Victor! They made it happen..👍👍👍. I would recommend this dealership. Look for Victor! More

Did everything online was told to come by dealer only for the person that was going to be there to help not being there s and Juan telling me there’s no cars to see. And not really caring to help us after d the person that was going to be there to help not being there s and Juan telling me there’s no cars to see. And not really caring to help us after driving 2 hours thinking we might be coming back with car. Ended up going to unicars honda and helped ended up purchasing a car and everyone there was nice and very helpful and transparent. More

Going on a road trip asked to check fluids, tire pressure and an oil change. Waited at the dealer for my car which took a couple of hours but happy to have it done. Window washer fluid was bone dry on a 3 mo and an oil change. Waited at the dealer for my car which took a couple of hours but happy to have it done. Window washer fluid was bone dry on a 3 month old car, all I can wonder now is what else they did not do? Thumb down for Honda of the Desert. More