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Ken Garff Honda Of The Desert
Cathedral City, CA
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 256 reviews
March 16, 2023
The satff members i dealt with are accommodating and friendly. I brought my car for the first time for an oil change and routine check and Joe Linzares who took my car in was so accommodating and effici friendly. I brought my car for the first time for an oil change and routine check and Joe Linzares who took my car in was so accommodating and efficient. God Job! More
by alvyn_ulep
Employees Worked With
Joe Linzares
March 02, 2023
Ver good dealership and good prices as well! Really appreciate & compliment the Service Director, Mr Velasquez, for running a tight ship and responsiveness Really appreciate & compliment the Service Director, Mr Velasquez, for running a tight ship and responsiveness More
by deeb
Employees Worked With
Martin Velasquez
February 24, 2023
I received excellent service on all levels! Very pleased, very professional! Would highly recommend! Was in and out under one hour, staff was very friendly! Very pleased, very professional! Would highly recommend! Was in and out under one hour, staff was very friendly! More
by Linda Lu
Employees Worked With
Daryl
February 22, 2023
I’ve been using this dealership for service since 2009, but this last visit was awful, and I don’t intend to return there. It really has gone downhill. I drop my car off, and they no longer offer Lyft or U but this last visit was awful, and I don’t intend to return there. It really has gone downhill. I drop my car off, and they no longer offer Lyft or Uber. I was told they had a shuttle, but he wouldn’t be there for 45 minutes. Then a guy walks out 15 minutes later and takes me home. They did a horrible job of communicating, and when I asked them to deliver my vehicle after it was serviced, the girl said she didn’t know if they could do it. Just FYI, Honda will now pick up your car and bring it back after it is serviced. The girl never got back to me about delivering my car back. Long story short, I get a phone call that afternoon saying that the shuttle is outside my door waiting for me! Two guys from Honda were there to pick me up to bring me to Honda to get my car, yet they couldn’t just bring my car? To make things worse, I get back in my car and my tire pressure monitoring light is still on! They didn’t even bother to check the tires, that’s just pathetic. More
by DispleasedPatron250
Employees Worked With
Danielle
November 16, 2022
I had my 2017 pilot serviced there 4 times and twice I had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't do had to bring it back because of things they missed. Once they didn't rotate my tires that was part of my service package. ( I have proof it wasn't done ) The second time they never reset the service soon indicator after service. The indicator came on 3 days after it was services. Now I wonder if my oil and filter got changed? did I get the 30K mile service I paid for? I have 2 more services I already paid for not sure if I want the headache of having to take it back 2 times to get what should have been done the first time. By the way they won't bring me home they say I live to far so I have to sit there and wait. Jiffy lube here I come More
by mic1949km
Employees Worked With
Do not know
November 10, 2022
Go and see Victor (Vic) Diaz. He helped me get my car and drove all the way from Menifee to do business. Definitely worth it and buying from Honda of the Desert. He helped me get my car and drove all the way from Menifee to do business. Definitely worth it and buying from Honda of the Desert. More
by Gsoliven
Employees Worked With
Victor Diaz
October 29, 2022
We had a great experience with Devion Brown he was very professional person and very helpful I would recommend him and the dealership to my family and friends we came back the next day and he refilled our professional person and very helpful I would recommend him and the dealership to my family and friends we came back the next day and he refilled our gas he also answered some questions about the vehicle that we purchased we are very pleased with the service that we received at the dealership More
by holtryj
Employees Worked With
Devion Brown
October 24, 2022
UPDATE TO MY REVIEW BELOW ABOUT THE >$45,000 CAR. Using a sports analogy: Honda of the Desert literally “snatched victory from the jaws of defeat”. My initial experiences with the firm had me turn Using a sports analogy: Honda of the Desert literally “snatched victory from the jaws of defeat”. My initial experiences with the firm had me turning my back and walking away. I don’t take these things lightly at all. I was literally on my way out (electronically; most of my experience was virtual) when Michael (Sales Manager) and Gil (General Manager) reached out. They explained that they understood the situation and why I felt as I did (“yeah, right” I thought…) and wanted to “make it right”. It took me a while and some more outreach from them, but I decided to give them a last chance. And I’m very glad I did! They truly did work to earn my business, starting from the point I’d gotten to and ready to walk, and worked with me to make things right, and turn the situation completely around. I really did come away feeling like they cared about my business and their reputation, and we were able to make the deal. What a turnaround! I very much recommend them for customers in SoCal and across the country. More
by Bryan
Employees Worked With
Michael, Gil, Rigo
