Ken Garff Gateway Chevrolet - Service Center

Great receiving team and the service advisor was polite and helpful. Great communication for what needed to be done. Will be back! and helpful. Great communication for what needed to be done. Will be back! More

Robert communicated very well and kept me updated on the progress of my truck. He always provided options to me. progress of my truck. He always provided options to me. More

Was told 5-7days for a report. Actually took about 15 days. Told the service center to pick up after 5. While they left my car to the front desk, they locked my car at the back. Actually took about 15 days. Told the service center to pick up after 5. While they left my car to the front desk, they locked my car at the back. More

The service was easy and fast. The service advisor was friendly and knowledgeable They got me in and out fast The service advisor was friendly and knowledgeable They got me in and out fast More

It was a great experience! All was good - fast and professional.Will come again. thank you. All was good - fast and professional.Will come again. thank you. More

The oil change and tire rotation was great. However to get my truck in for a recall I had to leave my truck for 4 days before offering a free loaner. This is my only mode of transportation. The However to get my truck in for a recall I had to leave my truck for 4 days before offering a free loaner. This is my only mode of transportation. They failed miserably at that part. More

The service was great and efficient. The numerous texts afterward about doing surveys is annoying. The numerous texts afterward about doing surveys is annoying. More

Service writer (Cody) is awesome, phone system is the worst I have experienced in 5 years. Technicians are always helpful. The lot is clean. worst I have experienced in 5 years. Technicians are always helpful. The lot is clean. More

Very good service. Liked that I could make my own appointment on automotive. Truck down i. Timely matter Liked that I could make my own appointment on automotive. Truck down i. Timely matter More

I made an appointment for an oil change, tire rotation, and to check the back door that sticks when I try to open it. When I arrived, Matthew told me they would not be able to check the back door, because and to check the back door that sticks when I try to open it. When I arrived, Matthew told me they would not be able to check the back door, because they only do tire changes on Saturday, and I would have to reschedule for that. I also told him the back left tire was losing air. He said they would check it. When the work was completed, he told me the tires were all fine. I am now at discount tire, where they found a nail. So obviously, the technician did not find the nail that was causing the air loss. And now I have to make an additional appointment to check the back door that has been sticking since I purchased the vehicle in February. So I am not a happy customer. More