Ken Garff Gateway Chevrolet - Service Center

Waited for a long time to get checked in, I was the only one in line. one in line. More

Good service and great people helping with any questions you have and they check everything that is importan for your car you have and they check everything that is importan for your car More

Service writers lack of communication with me I awaited a quote for more work that I did not get until she told me that my truck was ready. I never received a formal quote just a number over the phone quote for more work that I did not get until she told me that my truck was ready. I never received a formal quote just a number over the phone More

My car has been at the dealership for over a week. I am stuck with no car. Because they don’t have loaners. I still don’t know if they have the parts or how much longer they’re keeping my car. I am stuck with no car. Because they don’t have loaners. I still don’t know if they have the parts or how much longer they’re keeping my car. More

I prefer a call instead of a text. Because sometimes I have questions. And I don't, I have a computer, and it's hard for me to type on my phone Because sometimes I have questions. And I don't, I have a computer, and it's hard for me to type on my phone More

quick and easy, very informative representative. received uber in less than 10 minutes and very professional received uber in less than 10 minutes and very professional More

My service consultant was good. Chevy could have offered a loaner car for the amount of time they kept my car. And my car still not functioning properly. Im afraid to complain becau Chevy could have offered a loaner car for the amount of time they kept my car. And my car still not functioning properly. Im afraid to complain because of the amount of of time they will keep it More

On time, good customer service, appointments available, good diagnostics services, could improve cultural awareness, not because a customer has an accent doesn’t mean they don’t understand English good diagnostics services, could improve cultural awareness, not because a customer has an accent doesn’t mean they don’t understand English More

Lack of empathy, poor time management, and nepotism favored best in this service visit Lost confidence in the service department and doubting of how ethical they are favored best in this service visit Lost confidence in the service department and doubting of how ethical they are More

Transparent communications, delivered as promised, just took longer than expected, suggestion: consider offering loaner equivalent vehicles as a marketing tool. took longer than expected, suggestion: consider offering loaner equivalent vehicles as a marketing tool. More