Ken Garff Gateway Chevrolet

Honest and very friendly! They didn’t try to upsell me or lie about the deal we made on the phone. They didn’t try to upsell me or lie about the deal we made on the phone. More

Friendly and pleasant experience Donald is a very good guy I will Definitely recommend to my friends guy I will Definitely recommend to my friends More

Poor customer service. Service Manager does not care for customers, don't care if they return or not. Service Manager does not care for customers, don't care if they return or not. More

They were nice and understanding and made sure I was updated about my truck and other info updated about my truck and other info More

My sales manwas great No pressure got us in and out . I 1 small issue but he he fixed it. I 1 small issue but he he fixed it. More

Totally appreciated the help and professionalism of the maintenance team. Eager for my next service! maintenance team. Eager for my next service! More

Lack of communication. Took way to long to get my car in and could not reach service advisor. Took way to long to get my car in and could not reach service advisor. More

If it were possible to rate this experience lower than one star, I would. I have never encountered a worse situation. Upon arrival, I was not greeted, which in hindsight should have been an early indicati one star, I would. I have never encountered a worse situation. Upon arrival, I was not greeted, which in hindsight should have been an early indication of the service to come. I was simply asked for my name and directed to the waiting room. Eventually, I was instructed to arrange a Lyft for myself and my children around 3PM for what was intended as a simple oil change. I was dropped off at my daughter’s dance studio. Later, I received a voicemail from my technician, Josh Seldom, notifying me that my vehicle was ready and inviting me to return at my convenience. I arranged transportation back, aware that service closed at 6PM—a policy that had never previously caused issues. However, no one informed me that I needed to arrive by 6PM specifically. When I arrived at 6:15PM, I was told that the service department was closed and my keys were unavailable. Unlike other customers, my keys were not left with the clerk. Consequently, my daughter remained waiting for me, and I was stranded at the dealership without a solution. It was disappointing that no staff member could assist in retrieving my keys and that the responsibility was placed on me, despite not being clearly informed of the closing time requirement. Additionally, I was not offered a Lyft home and had to find alternative arrangements for both me and my daughter. When a manager eventually contacted me, I received explanations rather than accountability for the situation. The following day, I was again not provided with a ride back to the dealership. Upon my return, Manager Dustin Kereluk was similarly unsympathetic, referencing posted hours and waiving my oil change fee, which was presented as a favor. This experience has resulted in my decision to never engage with the Ken Garff organization or Chevrolet services in the future. More

Professional service Cody made sure the discount was applied everything was great Excellent, professional and friendly applied everything was great Excellent, professional and friendly More

The service was fast and the staff was very nice. They helped explain the status of our car. They helped explain the status of our car. More